Technical Billing Analyst

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Position Overview

We are seeking a detail-oriented Technical Billing Analyst to support our Financial Operations team in our Charlotte, NC office. This role will report directly to the Financial Operations Manager and will be responsible for executing billing processes, resolving exceptions, and providing technical support for key customer accounts. The ideal candidate will combine strong analytical abilities with system expertise to ensure accuracy and efficiency in all billing operations.

Key Responsibilities

• Execute daily billing processes for assigned customer accounts, ensuring accuracy and timeliness of all transactions
• Identify, investigate, and resolve billing exceptions and discrepancies through systematic root cause analysis
• Develop and maintain billing templates, macros, and automation tools to enhance operational efficiency
• Generate and analyze financial reports to identify trends, anomalies, and opportunities for process improvement
• Collaborate with cross-functional teams to gather required documentation and information for complex billing scenarios
• Support accounts receivable functions by monitoring aging reports and assisting with collections efforts
• Implement and test system enhancements related to billing functionality

• Document billing procedures and maintain technical knowledge base for team reference

• Provide technical support and training to team members on billing systems and tools
• Assist in preparing client-facing financial reports and presentations

Qualifications

• Minimum 2 years of experience in billing operations, financial analysis, or similar technical role
• Proficient in Excel (advanced functions, pivot tables, queries, VBA macros) and financial reporting tools
• Experience with ERP systems and financial software applications
• Strong analytical and problem-solving skills with attention to detail
• Knowledge of accounting principles and financial operations processes
• Excellent communication skills with the ability to explain technical concepts clearly
• Ability to work independently while managing multiple priorities
• Customer service mindset with commitment to excellence
• Experience in logistics, transportation, or the shipping industry preferred but not required
• Experience with python or other automation and AI tools (a must)
• Bachelor's degree in Finance, Accounting, Information Systems, or related field; equivalent work experience may be considered

Location and Work Environment

• Position is based in our Charlotte, NC office
• Hybrid work arrangement with the expectation to be in the office 2 days per week

Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!

Pay Range:
$85K

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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