Senior Product Operations Manager

Location: This position is a hybrid role based out of our Minneapolis, MN office. The current expectation is that we are in office two days each week (between Mon-Wed), with extra additional days as required during the month.

Business Unit:Provider

Overview:The Senior Product Operations Manager combines operational responsibility and program management discipline to support business operations, strategic road map, and budget. This role will work closely with Product Leadership, Client Services, Technology and Engineering, Finance, and Business Development, areas to drive the successful delivery of client contractual obligations, and track performance metrics against overall corporate objectives, client, product, and team goals.

Duties and Responsibilities:

• Establish and maintain positive relationships with key stakeholders, management and external partners;
• Identifies key issues, gaps or problems and owns resolution, continuously improves the operation from both quality and cost perspectives;
• Partner cross-functionally to accomplish organizational objectives and ensure successful operational implementations;
• Oversee all operational projects; works with the Product Management Team and Leadership who owns and drives multiple simultaneous initiatives to successful completion, while remaining on budget;
• Drive key work products, in addition to the successful management of the operation, includes (but not limited to) business case development, department and product line budgets/ costs, Governance of Process, Procedures, Tools, forecasting work and staffing needs, etc.;
• Lead and/or participate in key operational improvement such as product performance measurement and process/technology enhancement planning;
• Contribute to executive level reporting to support leadership decisions; Lead and/or participate in key department and client oriented operational improvements such as productivity improvement, activity reporting, dashboard management and process/ technology; and
• Serve as subject matter expert for Senior Management of assigned Product and Operational areas.
• Maintain compliance with Inovalon's policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.

Job Requirements:

• Experience with Software Development Lifecycles
• Proven ability to quickly grasp new concepts, plan work and execute projects in a fast-paced environment;
• Effective verbal and written communications skills with an ability to interact at any level;
• Exceptional portfolio management and business analytics to lead process improvement initiatives;
• Detail oriented, Entrepreneurial, and a preference for being held accountable for results;
• Analytical skills with an interest and aptitude for understanding both business, technical aspects of the business;
• Ability to work with minimal supervision and tight deadlines and manage multiple priorities;
• Exceptional knowledge of Microsoft Office products including Word, Excel, Sharepoint, and MS Lists
• Experience with Product analytics and PowerBI or similar tools
• Superior problem-solving, analytical and critical thinking skills
• Experience with Gainsight, Pendo, or similar tools
• Understanding of Product Management principles
• Previous Product Management experience is a plus
• Previous Healthcare experience is a plus

Education:

• Bachelor's Degree or equivalent experience required

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.