Franchise Retail General Sales Manager

Franchise General Sales Manager- Retail (FGSM)

Organization Name: Buffalo Rock Company

Website: https://www.buffalorock.com/careers/

Job Department: Retail

Reports to: Regional Vice President

Work Schedule: Required to work nights, weekends (Sat. and Sun.) as needed, as well as work On-Call Duty to meet franchise requirements. FGSM is required to work any special events as deemed necessary; Must be flexible

Job Type: Regular

FLSA Status: Exempt

Amount of Travel Required: Up to 50%

Job Description

Summary/objective

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands. The primary duty of the Franchise General Sales Manager (FGSM) is the overall management of the sales and operations function at the franchise level. This includes supervising their direct staff, responsibility for maximizing profits, sales, and distribution of all Buffalo Rock Company products by following BRC standards, and managing Retail Sales, Marketing, Pricing, CDAs, Training, and Merchandising Standards.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Essential Functions

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. Travel may be required. May be required to be on-call.
• Managing the sales and operations functions.
• Supervising the sales and operations teams.
• Interviewing, hiring, scheduling, evaluating, coaching, rewarding, and disciplining subordinate employees, and making recommendations with regard to promotions, demotions, and other changes of status.
• Establish and monitor all sales and metric objectives through the efficient operations of our total retail route sales system.
• Establish and monitor marketing goals, programs, and promotions; both short and long term, to ensure share of market, profitability and expansion of company products and/or services.
• Responsible for following SOP on minimum meeting schedule and guidelines (i.e., Weekly, Monthly and Quarterly) as directed by level.
• Must schedule, conduct, facilitate, attend, and/or participate in all meetings as required.
• Responsible for ensuring that RSM/ROM utilize available tools identified for effective operation (i.e., GSM to drive tablet or another comparable resource/tool usage. RSM/ROM should execute batch file updates to tablet each morning.)
• Prepare and present to employee partners all pertinent information on metrics, sales, operations, pricing, promotions, ads, new items, etc.
• Research, analyze, and monitor financial, technological, and demographic factors so that market opportunities may be capitalized on and the effects of competitive activity may be minimized.
• Establish and monitor the organization's advertising and promotional activities including print, electronic, and direct mail outlets.
• Analyze, improve and monitor advertising programs, merchandising policy, products, package mix to ensure the timely adjustment of marketing strategy and plans to meet changing market and competitive conditions.
• Develop and recommend market pricing and CDA programs to achieve the franchise's strategic planning goals.
• Use company guidelines to develop, sell in, communicate and monitor all assigned accounts for CDA contracts and compliance (internally and externally).
• Effectively utilize all marketing programs and equipment budgets to achieve the franchise's strategic planning goals.
• Recommend changes in basic retail structure and organization to ensure the effective fulfillment of objectives assigned to it and provide the flexibility to react to market conditions.
• Ensure communication and cooperation between Retail Sales, Operations, and all support departments.
• Monitor the Retail and Operations Departments to ensure proper customer service based on franchise policy for service frequency.
• Monitor the Retail and Operations Departments to ensure accounts are worked in accordance with BRC standards using all corporate and franchise merchandising standards.
• Participate and contribute to the franchise's "Strategic Planning" process and monitor to ensure all assigned plans are implemented and achieved.
• Develop and maintain positive professional customer relationships. Communicate with key accounts weekly/bi-weekly.
• Communicate all transshipping activity in accordance with company policies and procedures.
• Assist in soliciting of new accounts.
• Assist in gaining authorization and full distribution on all current and future products distributed by the Buffalo Rock Company based on the individual customer product authorization.
• Maintain required BRC standards across Retail and Operations Departments.
• Develop, communicate, and coordinate all approved pricing on all Buffalo Rock products. (Internally and externally).
• Coordinate and assist with resets and new store openings.
• Coordinate equipment needs, equipment placements and point-of-purchase.
• Assist with weekly forecasting to achieve company metrics.
• Consistently review all existing policies/procedures to ensure compliance.
• Plan, assign, and direct work.
• Conduct Periodic Employee-Partner Performance Evaluations including IDPs.
• Address complaints and facilitate problem resolution.
• Responsible for leading assigned employee-partners and ensuring that the Team Rock concept is observed, as it is critical to the Retail Department's success.
• Responsible for department payroll, driver's hours of service, DOT certifications, etc. to ensure compliance with company and regulatory requirements.
• Ensure compliance with all equal opportunity, non-discrimination, and no-harassment laws and policies.
• Properly complete all required paperwork according to Company Policy and timeline.
• Adhere to customer policies for vendors or suppliers, which may include but are not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• Perform other duties as assigned.

Other Duties and Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock's Purpose of "Building brands through legendary service and remarkable people."
• Live Buffalo Rock's Core Values:

o Committed to serving our communities.

o Customer success drives our success.

o Integrity matters.

o Obsessed with continuous improvement.

o We care for each other.

o Win the day.

Competencies

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics - Using mathematics to solve problems.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience
• Coordination- Adjusting actions in relation to others' actions.
• Instructing - Teaching others how to do something.
• Negotiation- Bringing others together and trying to reconcile differences.
• Persuasion - Persuading others to change their minds or behavior.
• Service Orientation- Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management- Managing one's own time.

Supervisory responsibilities

Carries out supervisory responsibilities in accordance with the company's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; making recommendations regarding changes in status.

Work environment

* In an Enclosed Vehicle or Equipment

* Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.

Physical demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Required education and experience

• Education: High School Diploma or General Education Degree (or management approval); Required.
• Computer Skills: Basic knowledge of Microsoft suite of products including Word, Excel, Outlook, PowerPoint, SharePoint, ShareFile, OneNote, and OneDrive
• Experience: 3 plus years of providing direct customer service, operational and management experience (or management approval); Required
• Certifications and Licenses: Must have a valid state driver's license, for state of residence, with a good driving record.

Tools and Technology

Tools- Telephones, scanners, desktop/laptop computers, iPhone/iPad

Technology- Software: VIP, Prevail/Avail UXT, TimeClock Plus scheduling software, Motus, SmartDrive, iDIG, Salient

Knowledge

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and supervision and coordination of people and resources.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics - Knowledge of arithmetic, algebra, geometry and their applications.

Affirmative Action/EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.

Other duties

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.

Applicant/Employee-Partner______________________________ Date__________________

Interviewer/Supervisor___________________________________ Date__________________