Inside Sales Coordinator

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Inside Sales Coordinator

Appleton, WI

Summary: The Inside Sales Coordinator plays a crucial role in supporting the sales team by handling administrative tasks, managing customer relationships, and ensuring the smooth flow of the sales process. This position requires a strong organizational ability, effective communication skills, and the ability to manage multiple tasks simultaneously. The Inside Sales Coordinator works closely with inside sales team, and other internal teams to ensure high levels of customer satisfaction and contribute to the company's revenue goals.

Responsibilities:

Sales Support:

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  • Assist the sales team by providing administrative support in generating sales leads and managing customer accounts.
  • Coordinate sales activities, including scheduling meetings, follow-ups, and preparing quotes.
  • Process sales orders, quotes, and contracts in a timely manner.
  • Prepare sales reports and track performance metrics.
  
  
  
  

Customer Relationship Management:

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    • Act as a point of contact for customer inquiries and provide exceptional customer service.
    • Build and maintain strong relationships with existing and potential customers to foster repeat business.
    • Communicate product information, pricing, and promotions to customers as needed.
    
    
    
    
  
  
  
  

Lead Generation and Qualification:

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      • Identify and qualify new sales leads through various channels.
      • Collaborate with the sales team to follow up on leads and ensure effective lead conversion.
      • Distribute 1st time customer leads to all sales team members as needed and develop a seamless process for quote generation in all regions.
      
      
      
      
    
    
    
    
  
  
  
  

Order and Inventory Management:

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  • Process sales orders accurately, ensuring correct pricing, product availability, and delivery schedules.
  • Coordinate with the logistics team to monitor order fulfillment and ensure timely delivery.
  • Review and manage invoice progress and on time or past due payments
  
  
  
  

Data Entry and Documentation:

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  • Maintain accurate records of sales activity, customer information, and communication in the CRM system.
  • Update and track sales data, including quotations, orders, and customer preferences.
  • Maintain and develop customer buyer portals and develop procedures and strategy for usage
  
  
  
  

Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• Proficient with SAP or similar ERP software

• 5 years or more related experience required.
• Experience with paper equipment or OEM manufacturing

• A technical school or college level degree and or equivalent experience desired.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times