General IT Support Technician (Onsite)

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Tittle: General IT Support Technician (Onsite)

Job Summary:

We are looking for a proactive General IT Support Technician to provide onsite technical solve and operational support. You will diagnose and resolve IT issues, coordinate workflow, and collaborate with L1 and L2 teams to maintain system efficiency.

• Perform remote tackle through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Deliver accurate information on IT products or services
• Lead day to day workflow and assignment of the L1 L2 levels
• Provide operational support for incident change problem and request management
• Support implementation of new controls and monitoring activities
• Ensure customer complaints and requests for information are responded to promptly and accurately and coordinate any vital follow up
• Proactively ensure SoPs are up to date and accurate Proactively ensure appropriate process and technology gaps are filled to prevent problem and incident re occurrence
• Collaborate with L1 and L2 operations team to resolve incidents
• Serve as a customer concern point for issues not resolved at a technician level
• Assist Run any reporting requirements
• Build update and maintain operations run books and operational procedures and other KPI measurements and benchmarks

Applications will be accepted until June 4th, 2025.

The annual salary for this position is between $37,000 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.