Senior Collections Specialist

WillScot
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Arizona, Phoenix
May 28, 2025
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: The Sr Collections Specialist will be a proactive and customer focused specialist managing a portfolio of collections and customer accounts (commercial A/R tied to M&A activity) and manage high level transactions working to resolve legacy account discrepancies, ensure seamless integration and drive down delinquency. WHAT YOU'LL BE DOING: Customer Engagement & A/R: serve as primary point of contact for customers to validate account set up and billing accuracy and build positive relationship with customer. Issue Resolution and Collections & A/R Management: Proactively reach out following first invoice to confirm receipt, contacts, payment timelines. Establish acceptable payment arrangements including settlements when warranted. Work with customer to bring accounts current by identifying and resolving payment barriers, updating account with missing purchase orders, tax documentation and fix system set up errors. Maintain accurate documentation reflective of each customer interaction and subsequent action required - this includes educating customer on next steps if account becomes unperforming or unresponsive. Complete skip tracing steps when necessary. Work unapplied cash in search of payments. Collaborate as a resolution oriented partner with Sales, Billing, Customer Success and Integration teams to ensure smooth transitions and alignment on expenses. Provide accurate insight and feedback to improve onboarding processes and reduce future A/R issues. Escalate unresolved or high-risk accounts with clear, accurate documentation and recommendations. EDUCATION AND QUALIFICATIONS: Required Education and Experience: High school diploma; college degree preferred Minimum three years commercial collections experience, B2B A/R preferred Required Skills and Abilities: Proficiency with MS Office products required; knowledge of Salesforce, SAP and GetPaid preferred or similar ERP/AR platforms preferred Strong understanding of billing, onboarding and the contract-to-cash lifecycle Excellent verbal and written skill with high degree of professionalism, attention to detail and keen listening skills with ability to persuade others Customer first mindset in all interactions while remaining resolution oriented Ability to multitask while remaining organized Physical Requirements: Ability to sit, stand, kneel and walk; ability to be on phones for majority of day Work Environment: Professional office environment; this is an in office role Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be foundhere. WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!