Customer Service Representative AIMP

Flambeau, Inc is a Plastics Manufacturer that has been established for over 75 years. Flambeau offers a wide range of products and tooling solutions to businesses, professionals, hobbyists and enthusiasts all over the world. Flambeau is a Wisconsin based company with locations in multiple states including Ohio and Indiana with other locations in Mexico and the United Kingdom. Flambeau offers competitive wages, flexible schedules, a full package of benefits which include an onsite clinic with free and low cost services to all Flambeau associates. Come join our dynamic team!

General Summary:

The Customer Service Representative (CSR) is the primary source for customer contact and order coordination for their assigned customers in our Automotive, Industrial and Medical Divisions. Primary responsibilities include order entry, contract review, pricing administration, investigating and responding to customer inquiries and maintaining a high level of customer satisfaction.

Essential Duties:

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  Enter and/or review all new spot buys, blanket purchase orders and EDI transmissions. Perform the Contract Review process per the established procedure.

  * Perform all necessary steps for revisions and changes to all orders.

  * Monitor open orders and delivery dates to ensure commitments to the customer are met on a timely basis. Communicate confirmations and changes as needed to the customer

  * Monitor emails on a frequent basis to respond within four hours to a customer and 24 hours to internal personnel.

  * Perform all ERP system related duties per established Work Instructions and Standard Operating Procedures.

  * Support the timely resolution of customer discrepancies related to pricing, scheduling, shipping and invoicing.

  * Support Sales Account Managers as needed related to customer issues.

  
  

Education/Certification Requirements:

• High school education with some college or minimum of two years of experience in a customer service environment, or equivalent combination of education, training, and experience.

Experience & Skill Requirements:

• Strong computer skills in Microsoft Office. Knowledge of MS Word, Excel, PowerPoint, Outlook, internet applications and order entry.
• Proficient in written and oral communications.
• Must be able to deal with people at all levels within and outside the organization.
• Strong organizational skills, detail oriented, and self-starter.

Physical Requirements:

This is an office role with minimal physical requirements. Ability to sit for long periods of time up to 8 hours a day and may be required to lift up to 40 pounds occasionally. Requires use of office equipment such as computer and/or laptop and copy machine.

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