Failure Analysis Technical Lead

We are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is responsible for delivering customer focused quality, reliability solutions and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.

You are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.

• Failure Analysis Technical Lead will drive the improvements in the accuracy of the fault duplication and isolation.
• Provide direction and techniques on customer's issues.
• Engage Design engineering and communicate findings and resolutions for HW and SW field issues.
• Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers.
• Defect detection including containment analysis.
• Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issue.
• Articulate key technical issues to stakeholders, sense issues early, identify impact and partner to drive resolution.
• Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues.
• Drive innovation, new technology/processes.
• Organize, plan, track and close-out design, components, manufacturing issues associated with the products.
• Evolving the Product debug document over the Product Life Cycle.
• Responsible for communication on key issues along with quality group to design engineering, accounts and Escalations teams.
• Proactive Engagement with customer facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field.
• Collaborate with PQE/CEs and drive Corrective/ Preventive action. Design Issue, MFG Issue, Process, supplier issue.
• Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation.

• Bachelors in electrical or computer engineering with 8+ years of related experience.
• Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.
• Hardware design, schematics generation, and design validation for service provide routing products.
• Experience with sophisticated high speed board design and board bring-up.
• Knowledge of Sonic operating system on 8000 products.

• Masters degree in electrical or computer engineering.
• Experience with high-speed SERDES (>=25G) system design, signal integrity issues, and power distribution techniques
• Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams.
• Familiarity with leading-edge CPUs such as Intel or AMD , analog and networking components such as PCIe switches, PHY, retimers, voltage regulators.
• Experience in unit test methodologies and agile working environment along with sophisticated CPU design and bring-up is a plus.

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