Medical Office Assistant

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Medical Office Assistant (MOA) performs a combination of administrative and clinical tasks within the clinic to assist providers. The MOA will support doctors and patients through various tasks related to patient care management, organization, and communication.

Key Results Areas (KRAs):

• Check-in process: Effectively checks in patients by: greeting, verify benefit coverage, verify and enter referrals, verify and update demographic information, collect and post co-pay and self-pay balances, pharmacy provider, obtain complete medical history and HIPAA forms.
• Patient scheduling process: Effectively schedules patients by incoming calls and from reminder list.
• Medical records process: Accurately creates and maintains charts in electronic formats. Effectively scans and indexes electronic records.
• Charge entry process: Accurately completes charge for sales items and can effectively resolve registration and charge entry edits.
• Payment posting: Accurately completes Payment posting process using NextGen PM system
• Office Administration: Accurately generates no show and missed appointment letters, dictation; sorts and distributes mail and faxes; sources translation services
• Patient satisfaction: Meets patient and physician expectations
• Check-out process: Effectively checks out patient Effective interpersonal and communication skills required by: schedule return appointments, procedures, collect deposits and post-co-pay and self-pay balance, code accurately, and complete encounter forms.
• Telephone support: Answers, screens & directs incoming calls and answers basic patient-related questions and/ or problems.
• Billing and HIPAA regulatory compliance: Complies with letter and spirit of Billing and HIPAA regulations

Core Competencies

• Effective interpersonal and communication skills required
• Excellent telephone etiquette
• Ability to prioritize and multi-task
• Exceptional attention to detail
• Ability to maintain confidentiality
• Committed to supporting UCH's standard to medical excellence
• Knowledge of medical terminology preferred /skills using medical billing system
• Typing skills of 25 words per minute with 90% accuracy

Education & Experience:

• High School diploma or equivalent Required
• 1 -2 years of work experience in a medical office setting Required