Ground Ramp Baggage Service Lead

Job Description:

Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment?

AGI is hiring Baggage Service Leads who will be responsible for overseeing a variety of aircraft ground handling services. AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Roles and responsibilities:

• Assist passengers with claims for lost or damaged luggage.
• Remove unclaimed bags from carousels and transport them to secured areas.
• Track and reconcile all claims filed by customers.
• Understand contract requirements and customer expectations.
• Supervises the use of people and equipment to efficiently complete the tasks as directed and within established company standards.
• Interprets and communicates to employees items that are in question in the manuals and/or company policy.
• Monitors and/or conducts required training of personnel.
• Maintain compliance with company policies and procedures by assuring that established procedures are always followed to ensure a safe and efficient work environment for our customers and their planes, as well as our employees.
• Ensure the security of all company supplies and equipment.
• Maintain working relationships with customers and provide prompt response to service requests

Qualifications:

• Be at least 18 years of age and possess a High school diploma, GED, or work experience equivalent
• Possess a valid driver's license with a clean driving record
• Be able to pass a drug screen and obtain airport security clearance, which includes a 10-year extensive employment, criminal record, and residence background check

As an AGI Baggage Service Crew Chief you must be able to:

• Lift up to 70 pounds (32 kg) on a regular basis
• Carry heavy items up and down jetway stairs
• Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods
• Work outside in all types of weather, around jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! AGI employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.