Pricing Specialist II

About the Team/Role

Responsible for providing expertise on all customer pricing across the America's operating platforms. This role will drive a better customer experience, reduce financial risk and better educate and partner with business stakeholders on available functionality to drive increased scale and efficiency. The role has several key responsibilities including but not limited to: ensure operational timeliness and accuracy through robust audits, lead issue investigation and resolution as well as
serve as a change agent for continuous improvement; act as SME on cross-functional projects as well as produce and deliver reporting to a broad audience.

How you'll make an impact

OPERATIONAL TIMELINESS AND ACCURACY:
* Responding to requests from or on behalf of stakeholders with appropriate urgency
* Management of maintenance or other requests including adjustments, setups, etc. within deadlines and with minimal errors or follow-up issues;
* Seeking and implementing opportunities for efficiency and process improvement in the course of executing stakeholder support tasks and requests
ISSUE INVESTIGATION + RESOLUTION
* Issue investigation and resolution, including but not limited technical, servicing, electronic files, network, settlement, site, reporting and billing.
* Success is measured by resolution time and merchant satisfaction.
MAXIMIZE RELATIONSHIPS:
* Manage relationships by building and sustaining client satisfaction with internal
stakeholders .
* Advocating for customer/partner/merchant pricing needs, while ensuring best practices are followed.
* Acting as the main point of contact for day to day operations, and coordinating
communication between the stakeholder and all functional areas within WEX.

AUDITING:
* Ensures compliance with established internal controls
* Mitigating levels of financial risk as it relates to Service levels and compliance
* Identifying if and where processes are not working as they should and advising on changes to be made
* Ensuring procedures, policies, and contracts are correctly followed and complied with
REPORTING
* Management of pricing reporting, inclusive of audit and other auxiliary reporting such as volume and performance tracking reports; facilitating creation of customized reporting to support special circumstances.
* Must be comfortable in providing various reporting needs as required internally utilizing MS Word, Excel, and PowerPoint.
* Ensure full comprehension and accuracy of all reporting before sharing with stakeholders
PROCESS OWNERSHIP
* Manage and successfully execute against projects specific to Pricing.
* Demonstrate broader responsibility to Pricing beyond assigned duties
* Play an active role in responding to change and growth helping to evolve the operation. This may be done by identifying outdated processes or inefficiencies in existing processes and taking ownership of driving improvement, finding ways to eliminate wasteful processes that are a barrier to scale objectives, making recommendations for technical development to better equip and position partner operations to support growth strategies, and taking on stretch project assignments.

Experience you'll bring

Minimum Required Qualifications for Consideration:
* Bachelor's degree and/or minimum of 2-4 years of experience in a comparable role.
* Excellent oral and written communication skills
* Results driven, action orientated and self-motivated
* Flexible/Adaptable to change
* Ability to collaborate cross-functionally; interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams.
* Excellent time management, prioritization skills, goals setting, planning and work scheduling skills
* Strong analytical and problem solving skills.
* Strong attention to detail with some experience conducting quality audits.
Preferred Qualifications:
* Ability to effectively and calmly operate within a complex and changing environment.

* Ability to identify opportunities to improve performance and efficiencies within department and self
* Excellent interpersonal skills