Business Operations Analyst

(US ONLY) The application window is expected to close on: 5/30/2025

The preferred location for this role is RTP, North Carolina

Meet the Team

When you work with us, you will be part of a highly collaborative team who's passionate about changing the way we work. We are a small, agile team who employ only the best of the best from diverse backgrounds. We are closely aligned with business leaders and give direct strategic guidance to top management. You will work closely with Cisco Capital's sales, credit, finance, operations, tax and accounting teams to develop partnership strategies, influence enablement vision, and establish go-to-market plans.

The Cisco Capital Global Business Process Management's team goal is to have a broad impact on the Cisco Capital's global enablement to accelerate sales of our solutions while enabling customers and partners to be successful. The team influences innovation, technology and enablement to assist Cisco Capital as it continues to evolve as a market leader and offer unique customer solutions with differentiated advantages over the competition.

Your Impact

You'll be a critical team member working on projects of moderate to advanced scope related to the capabilities and functionality Cisco Capital's Global Connect Applications. Using Agile Methodology, you'll work with business stakeholders and users to identify and document requirements; collaborate with IT development teams on solutions and deliver enhanced functionality to our operational systems.

• Work within deadlines to complete high quality deliverables on or ahead of schedule.
• Verify business requirements with cross-functional stakeholders and communicate the business needs to development teams
• Complete business requirements documentation, process documents, test plans, and user training
• Complete test cases required in various testing cycles, within a sprint or also within BAT/ UAT cycles
• Build and align project roadmaps, and define interdependencies between tools, systems and processes
• Work effectively at all levels of the organization with the ability to influence others to move toward consensus
• Work alongside the leadership team to develop and evolve long-term enablement strategies while consistently driving planned activities

Minimum Qualifications

• 5+ years of related field experience including 2+ years as a project manager or team lead
• Experience working with a Finance Receivable system (InfoLease, Oracle Lease Management, etc.)
• Takes initiative to understand the business and issues by investigating and analyzing details
• Strong analytical and critical thinker with the ability to solve complex problems
• Track record of delivering high impact, cross functional efforts with exceptional collaboration and ability to influence others

Preferred Qualifications

• Solid experience working in agile environment
• Excellent documentation and written skills - experience with writing business requirements, process documentation and user training
• Comfortable delivering training to a large group in person or virtual

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!