Change Management, Senior Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Are you a future-focused change management professional passionate about shaping transformative, AI-powered experiences for a global sales organization? Do you bring a proven track record of managing complex change across programs, people, and platforms? Are you motivated by the opportunity to drive high-impact adoption of strategic initiatives at scale? If so, we invite you to join our team as a Senior Analyst, Change Management within Salesforce's Global Seller Experience Change Management (GSX-CM) team.

The GSX-CM team leads the end-to-end change experience for Salesforce's most strategic transformation initiatives, ensuring every change delivered to Sellers and Operators is intuitive, meaningful, and impactful. Part of the Global Business Growth & Automation (GBGA) function, we partner closely with cross-functional Delivery Domains, Business Technology (BT), Product teams, and Sales Strategy to embed change management as a core enabler of seller success. As we modernize the way change is delivered, our team is increasingly leveraging AI insights, next-gen analytics, and experience-centric design to personalize engagement, accelerate adoption, and optimize the global seller journey.

As a Change Management, Senior Analyst you'll help design and execute change strategies for enterprise-wide initiatives, often enabled by cutting-edge technologies like AI, automation, and CRM modernization. You'll be a champion for the seller experience, ensuring that transformation lands in a way that supports productivity, ease, and trust. You will lead or co-lead one or more change workstreams and play a central role in collaborating across L2C stakeholders to map impacts, develop readiness strategies, and measure adoption and experience outcomes at scale.

• Lead mid-scale change initiatives or contribute significantly to multi-phase transformation programs aligned to Salesforce's global sales motion.
• Shape persona-based change strategies by analyzing business requirements, tools, and processes, and mapping change impacts across people, process, and technology.
• Partner with cross-functional teams to design seller experiences that feel intuitive and seamless - driving clarity, adoption, and business value.
• Incorporate next-gen methods like AI-driven insights, automated feedback loops, and seller engagement dashboards to inform and refine change approaches.
• Engage with program teams, change networks, and enablement partners to deliver impactful communications, training, and engagement strategies.
• Analyze qualitative and quantitative data, including AI-informed sentiment or behavioral analytics, to assess readiness and adoption and continuously improve experiences.
• Provide timely updates and insights to leadership, highlighting risks, dependencies, and opportunities to enhance program success.

• You're energized by complexity and thrive in environments that blend tech, people, and process change.
• You're passionate about improving user experiences and grounded in data, empathy, and execution.
• You stay curious about AI, automation, and experience design and how they change the way people work.
• You can shift from strategic conversations with leadership to hands-on delivery with cross-functional teams.

• 5+ years of experience in change management with a demonstrated ability to lead change across workstreams, ideally within large-scale, tech-enabled environments.
• Experience translating business problems into targeted change strategies and end-user readiness plans.
• Strong communication and facilitation skills, with the ability to influence stakeholders in a matrixed organization.
• Familiarity with change management methodologies (e.g., Prosci, Kotter) and experience applying them in fast-paced environments.
• Strong data fluency - able to interpret feedback, sentiment, and adoption data to influence strategies.
• Experience supporting change for enterprise platforms such as CRM, ERP, or AI/automation tools is a plus.
• Experience working on seller- or customer-facing transformations, especially those that leverage AI, automation, or analytics.

• Background in user experience design, enablement, or digital adoption platforms a bonus.
• Passion for continuous improvement and curiosity about the future of work.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.