Operations Specialist

In this role, you will perform a wide variety of operational tasks, from minor to complex processes or functions. You will take accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Assists in the day-to-day coordination of the departmental functions by utilizing work-flow management. Will actively participate in ongoing process improvements and efficiency initiatives within the team. You will utilize multiple system applications.

What you will do:

• Receive and review incoming work, enter transactions, verify accuracy, prepare, edit, distribute, and/or correct specialized and/or complex documents. Utilize appropriate resources as needed to complete tasks.

• Responsible for direct priority escalations and the handling of inquiries and issues escalated to the department.

• Organize and complete work accurately in accordance with established measures/deadlines and assigned goals.

• Responsible for the accurate completion of assigned data entry to various bank systems for the completion of the job function.

• Provide excellent customer service to internal and external clients.

Who you are:

• High School diploma or equivalent required.

• Minimum 1 year experience in operations at a financial institution.

• Knowledge in bank operations and regulations.

• Knowledge of word processing and spreadsheet software programs required.

• Have high level of accuracy and great attention to detail.

• Strong analytical and problem solving skills.

• Demonstrates excellent customer service skills.

• Ability to cope with pressure resulting from meeting required deadlines, reporting requirements and training responsibilities.

• Exhibit a high degree of professionalism and confidentiality in handling and maintaining access to sensitive information.

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Pay Range: $21.00-28.00hourly