New

Help Desk Support

TEKsystems
$17.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, West Allis
May 15, 2025
TEKsystems is urgently looking to hire MULTIPLE Help Desk Technicians in West Allis, WI for a 3 month project!! Candidates must go on site for 3 days for training and will work remote for the rest of the duration. Apply here for more information. Description We are seeking experienced Tier 1 Help Desk professionals to provide phone-based and remote support to employees during their Oracle system cutover period. Candidates must be located within driving distance of West Allis, WI, as they will be required to attend 2-3 days of onsite training and equipment pickup. After initial training, the role will transition to 100% remote support. Key Responsibilities: Provide Tier 1 phone-based technical support to end users during the Oracle go-live period Accurately log, troubleshoot, and escalate tickets using an ITSM platform (Track-It or similar) Support password resets, account issues, basic navigation, and first-level triage of Oracle ERP system issues Follow documented processes and knowledge articles to resolve common issues Communicate effectively and empathetically with end users, providing excellent customer service Pick up and configure equipment during onsite training Required Skills and Experience: 1+ years of Help Desk or Service Desk experience supporting enterprise end users Strong customer service and communication skills (phone-based support) Ability to follow documented procedures and escalate tickets appropriately Experience supporting ERP systems is a plus, but not required Skills Help desk support, Customer service, Phone support, Windows 10 Additional Skills & Qualifications We are looking for customer-centric, dependable, and flexible Help Desk professionals who are comfortable supporting end users during high-pressure situations like an ERP system go-live. Ideal candidates will have a proven ability to handle a high volume of calls while maintaining a calm, helpful demeanor. Key Attributes: Customer Service Focused: Able to deliver a positive support experience to end users who may be frustrated or under stress during a system transition. Strong Communicator: Clear, patient, and professional verbal skills are critical. Dependable & Flexible: Must be reliable and adaptable to shifting needs during go-live. Some extended hours or schedule flexibility may be needed during peak support times. Quick Learner: Ability to quickly absorb new processes, tools, and systems during the initial onsite training. Team Player: Willing to collaborate with other support agents, trainers, and Oracle consultants as part of a cohesive support team. Nice to Have: Prior experience supporting ERP go-lives or large-scale technology cutovers Familiarity with Oracle applications (not required but would be a plus) Experience using Track-It or other ITSM tools Pay and Benefits The pay range for this position is $17.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in West Allis,WI. Application Deadline This position is anticipated to close on May 19, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.