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Back to search resultsSupervisor Call Center Operations (Hybrid - Troy, MI) - Health Alliance Plan
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![]() United States, Michigan, Troy | |
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Primary Objectives To supervise, organize and coordinate the HMO, Medicare Advantage and Federal Government call center operations associated with HAP's Customer Service Department, which includes lobby, written/electronic correspondences, and clerical operations. To maximize service levels through scheduling, floor management activities, coaching employees and managing performance for service excellence. To maintain and report on all information related to member inquiries received via the telephone, lobby and written inquiries received throughout the HAP system. Duties and Responsibilities:
Requirements:
Abilities
Knowledge
Additional Information
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