New

Sale Support Coordinator

Proto Labs, Inc.
United States, Minnesota, Maple Plain
May 14, 2025
Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home. What You will do ERP Data Management & Analysis: Extract, review, and analyze customer data from ERP systems to support sales activities. Maintain and update internal and external records, ensuring data accuracy and completeness. Identify trends, gaps, or opportunities within customer data to aid sales decision-making. Internal Coordination & Process Optimization: Serve as a liaison between customer, sales, finance, operations, and customer success teams to ensure smooth information flow. Assist in aligning internal processes to improve efficiency in managing customer accounts Work closely with sales representatives to provide necessary customer insights, documentation, quotations, and updates. Coordinate meetings with internal stakeholders when applicable Administrative & Reporting Support: Generate and edit customer facing quotations Fill out, send, and review customer RFQs with pricing, lead time, and other related quotation details (e.g. Excel) Support sales forecasting efforts by providing accurate customer and sales data. Assist in maintaining CRM records and integrating ERP data for a holistic customer view. Customer Engagement & Documentation: Retrieve and organize customer purchase history, pricing agreements, and contract details from ERP systems. Communicate with customers to gather detailed project requirements Ensure accurate documentation of sales transactions, quotations, and order details. Support customer onboarding processes by gathering necessary data and coordinating internally. Discuss quotation details with customers and internal parties through a variety of platforms (email, phone, video conferencing, etc.) to ensure clarity and alignment around deliverables. Perform other related duties as assigned What it takes Experience in Sales, Marketing, Sales Operations, or an administrative role. Experience with ERP systems (SAP, NetSuite, Oracle, or similar), CRM platforms (Salesforce preferred), and Microsoft Excel. Strong organizational skills with a proactive approach to improving efficiency. Ability to effectively communicate insights and coordinate across departments internally and externally is required. Ability to develop and sustain robust relationships with customers and colleagues, to enhance satisfaction Ability to manage large datasets with precision and accuracy, while remaining organized is required. Strong analytical skills to identify patterns and improve workflows. Ability to manage large datasets with precision and accuracy, while remaining organized is required. Bonus point for Bachelor's degree in business, Marketing, Communications, or a related field is required. 0-2 years of experience in related fields Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role. Proto Labs, Inc. is an Equal Opportunity Employer Physical Demands: While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds. Work Environment: Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.