Patient Experience, Manager - Full Time 8 Hour Days (Exempt) (Non-Union)
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![]() United States, California, Los Angeles | |
![]() 3720 Flower Street (Show on map) | |
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Patient Experience, Manager - Full Time 8 Hour Days (Exempt) (Non-Union)
Apply Keck Medicine of USC Hospital Los Angeles, California The Patient Experience Program Manager possesses leadership skills, sound organizational and analytical skills, and actively engages with their colleagues to coordinate and provide patient and family centered care at Keck Medicine of USC. In addition, the Patient Experience Program Manager will assist in the long range planning and managing of the activities centered on our colleagues, providers and our patients and their families. The position will support the achievement of high level patient satisfaction and service excellence throughout the organization. The Patient Experience Program Manager possesses leadership skills, sound organizational and analytical skills, and actively engages with their colleagues to coordinate and provide patient and family centered care at USC Norris Cancer Hospital (USC-Norris). Patient Experience programs include concierge services, volunteer services and the Image Enhancement Center. In addition, the Patient Experience Program Manager will assist in the long range planning and managing of the activities of the department centered on our colleagues, our patients and their families. The position will support the achievement of high level patient satisfaction and service excellence throughout USC-Norris. The position also assists in the deployment of support tools and ensures that they are effectively used on an operational basis. Manage communication, project roll out and program facilitation as assigned. Essential Duties:
Required Qualifications:
Preferred Qualifications: Required Licenses/Certifications:
The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. REQ20161807 Posted Date: 05/11/2025 Apply |