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Patient Access Associate 3

Inova Health System
parental leave, paid time off
United States, Virginia, Leesburg
May 12, 2025

Inova Physician Services - Gastroenterology - Loudoun is looking for a dedicated Patient Access Associate 3 to join the team. This role will be full-time day shift from Monday - Friday, 8:00 a.m. - 5:00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:



  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off and paid parental leave.


Patient Access Associate 3 Job Responsibilities:



  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  • Accepts and provides direct/honest feedback between team members in a non-punishing manner.
  • Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
  • Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
  • Gathers information about customer complaints in a courteous and professional manner.
  • Troubleshoots individual admission issues in collaboration with other departments/staff.
  • Identifies and communicates payroll authorization and referral requirements.
  • Delivers an acceptable volume of work with high levels of accuracy.


Additional Requirements:



  • Work schedule: 8-hour shift (Monday - Friday, 8:00 a.m. - 5:00 p.m.)
  • Education: High School or GED
  • Experience: 2 years of healthcare patient access experience or 2 years of experience in healthcare revenue cycle.
  • Certification: None

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