Enrollment Specialist (remote)

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary:

The Enrollments Specialist is responsible for performing the day-to-day transactional activities associated with staging, processing, validation, and loading all inbound and outbound utility EDI enrollment and drop transaction files and supporting continuous improvement projects for the Enrollments team. He / She is part of a team accountable for complete, accurate processing of 1,000,000 transactions/month, which drives the customer enrollments, billing, payment processing, and usage forecasting for 250,000 utility accounts and $6B in annual revenue.

The successful candidate is responsible for performing the ongoing monitoring of fit-for-purpose quality controls and exception management queues designed to ensure the integrity of all data exchanges between internal and external partners and systems. This position will also be responsible for casework associated with customer and utility change requests, ensuring that the proper transactions and system updates are made to facilitate the request while also adhering to both internal and utility-driven processes, frameworks, and regulations. The candidate should have a variety of competencies, including strong analytical and technical skills, knowledge of the Microsoft Suite of applications, and the ability to collaborate in a team environment.

Essential Duties/Responsibilities:

• Ensure transaction exceptions (i.e., rejections, invalid, etc.) are identified and resolved in a timely manner
• Maintain functional knowledge of utility enrollment and drop guidelines and internal systems, and data flows to assist with root cause analysis, issue resolution,n and proactive change management
• Adhere to Service Level Agreements (SLA's) for transaction processing and exception management activities

• Manage all inbound and outbound electronic enrollment, drop, and change transactions that flow through the internal data management middleware platform
• Run and review reports to assist with exception management, KPI management, and audit controls
• Prepare recommendations for process improvements and participate in testing/implementation with both internal and external stakeholders
• Collaborate with other internal teams, such as Sales, Customer Experience, Billing, and Finance, to resolve issues or discrepancies as needed

• Fully remote work segmentation
• Some overtime is required as special projects arise

Minimum Requirements:

• Bachelor's degree

Preferred Qualifications:

• 2 - 3 years of energy industry experience preferred
• Demonstrates expertise in utilizing Microsoft PowerPoint, Visio, Word, Excel, and SQL preferred
• Knowledge of flat files and EDI standards is a plus
• Knowledge of managing FTP sites is a plus
• Understanding of IT Development Life Cycle is a plus

Additional Knowledge, Skills, and Abilities:

• An effective communicator with excellent written, verbal, and presentation skills
• Flexibility and adaptability to work in a team environment
• Ability to effectively multi-task and work in a pressure-paced environment
• Strong analytical and problem-solving skills

Physical Requirements:

• Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.