IT Generalist

The IT Generalist is a senior contributor to the IT department with primary duties including providing technical support for ILB/LCC users, new user set-up, process and program efficiencies, and junior IT staff support.

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  A working knowledge of information technology practices at a level normally acquired through completion of a bachelor's degree in information technology, or related field or equivalent experience.

  
  

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  Excellent customer service attitude to end users and IT staff.

  
  
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  Knowledge of tier 1, tier 2, and junior IT staff support that typically comes from 4+ years of Help Desk, PC Technician and/or IT Support Specialist experience.

  
  
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  Attention to detail. Strong organizational and time management skills sufficient to prioritize tasks and maintain productivity.

  
  
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  Excellent verbal and written communication skills, time management skills, and technical capacity skills.

  
  
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  Skill in organizing resources and establishing priorities.

  
  
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  Ability to identify and fulfill the needs of management, accounting, and field employees.

  
  
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  Ability to learn and support new systems and applications.

  
  
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  Ability to maintain confidentiality.

  
  

• Experience with troubleshooting/supporting various operating systems -iOS/Android OS/W7,10,11/MacOS/Win Servers.
• Experience with or certification in the following Microsoft applications: Office, Access, Visio, and Windows Server are required.
• Experience in server services administration configuration and maintenance - not limited to database, hardware refreshes, server upgrades and deployments, network resources setup and maintenance.
• Intermediate level networking experience is required.
• Requires travel: Minimal (up to 10%) including in-state and out-of-state by car and/or plane with overnight stays.
• Required to maintain a valid driver's license.
• This position is onsite.

• 1-2 years Networking and System Administrator experience Degree in related field or equivalent applicable work experience preferred.

JOB RESPONSIBILITIES

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  Provide support to staff on all company-supported applications and devices.

  
  
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  Troubleshoot device problems, determine source, and advise on appropriate action.

  
  
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  Complete Information Technology project work.

  
  
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  IT documentation creation and revisions for SOPs, IT Handbook, and needed SMEs.

  
  
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  Create and manage the onboarding sheet, equipment, and software request sheets.

  
  
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  Install, configure, and maintain company devices and related hardware and software.

  
  
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  Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques.

  
  
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  Identify and resolve computer system malfunctions and operations problems.

  
  
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  Identify and communicate opportunities for improvement.

  
  
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  Act as a liaison between Enterprise Technical Services and the end user.

  
  
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  Perform network troubleshooting.

  
  
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  Perform server maintenance and troubleshooting. Perform network maintenance and troubleshooting. Provision new devices for end users.

  
  
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  Perform responsibilities in accordance with all company standards, policies, and procedures.

  
  
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  Identification and remediation of end user technical issues or escalation as needed.

  
  
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  Providing direction to technical resources.

  
  
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  Performs other tasks and special projects as assigned.

  
  

• Wage range: $30 - 38/hour.
• Medical, dental, vision, life insurance, 401k with company match.
• Vacation and sick leave.

• Background check, credit check, MVR and drug screen may be required (will vary by position).