Observability Customer Success Specialist

The application window is expected to close on May 10th, 2025, with a preferred location in Dallas, TX.

The Observability Customer Success team at Cisco is looking for a driven Customer Success Specialist to ensure customer success with Cisco's observability solutions. This role involves providing technical mentorship, implementing customer strategies, and encouraging adoption, while collaborating with Sales, Product Engineering, Professional Services, and CSEs to improve customer experiences and satisfaction.

Who you are:

• Customer Success Specialists are hardworking technologists who love connecting and working with customers to help them adopt and derive value from the product and address their key business pain points using our outstanding Cisco observability solutions. They deliver successful outcomes, provide constant mentorship, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users. Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner).
• Ability to educate customers on the value of our products and build trusted advisor relationships at all levels of the organization.
• Knowledge and experience in at least two of the following technical domains

What you'll do:

• Build strong relationships with key customer and Cisco collaborators, employing a consultative and prescriptive approach.
• Help customers improve the value of their Cisco observability investments.
• Gain in-depth knowledge of observability products to assist with technical inquiries and troubleshooting.
• Develop account plans and deliver business reviews, focusing on metrics and success stories.
• Respond promptly to customer inquiries across various communication channels.
• Guide new customers through the product lifecycle, enhancing adoption with resources.
• Relay customer feedback to internal teams to influence product development.
• Stay updated on technology trends like microservices, containerization, and cloud.
• Collaborate with Sales, Product, Support, and Engineering teams, providing field feedback.

Minimum Requirements:

• Hold a degree in Computer Science or a related field, or possess equivalent technical experience, with over 5 years in a customer-facing consulting role.
• 5 Years of extensive experience in Observability, Security, Application Performance Management, SDLC practices, and IT operations, with proficiency in AppDynamics or similar products.
• 5 Years skilled in virtualization, containerization, cloud technologies, and SAP technologies, with practical experience in programming languages like JavaScript, Java, and .Net.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (40 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world-changing?

Be you, with us!