Secured Collections Specialist

KeyBank
401(k)
United States, New York, Amherst
Apr 22, 2025
Location: 4224 Ridge Lea Road - Amherst, New York 14226 We are not your typical Collections team! At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to them. This is an entry level position and can be a great way to get your foot in the door into a corporate environment. KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more. All equipment provided. This is a hybrid role where you will be asked to work on site at least one day per week with the other work being at home. Shift Differential available for up to 4 evening shifts a week! Our in-office day is Friday. Shifts available: Mon-Thurs 12:30-9:00 pm, Friday 8:00-4:30 with a rotating Saturday: 8 am-12 pm. Saturdays are typically at least twice per month. JOB SUMMARY Engage with clients via phone to resolve account delinquencies and provide professional, solutions-oriented service. ROLES AND RESPONSIBILITIES - Communicate with clients primarily by phone to help resolve account delinquencies. - Provide courteous and effective service, offering solutions to bring accounts current. - Handle high transaction volumes accurately and efficiently. - Meet established production goals and deadlines. - Manage and diffuse challenging client situations independently. - Collaborate as part of a team and assist in training new staff as needed. QUALIFICATIONS MUST HAVE - At least 1 year of customer service experience. - Excellent verbal and written communication skills. - Strong interpersonal and leadership abilities. - Ability to work independently and as part of a team. - Proficient in handling pressure and meeting deadlines. - Analytical skills for research and problem solving. - Exceptional attention to detail. - Demonstrated ability to handle multiple tasks accurately. QUALIFICATIONS NICE TO HAVE - Previous experience training or mentoring others. - Adaptability to changing environments. EDUCATION NEEDED High School Diploma or GED equivalent COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $20.00 to $24.00 per hour depending on location and job-related factors such as level of experience. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 07/11/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.