New

Control Tower Pre-Analyst

Advantage Technical
$35.46-$36.18
United States, Michigan, Auburn Hills
Apr 17, 2025
Position Title: Control Tower Pre-Analyst Location: Onsite. Auburn Hills, MI. Qualifications: Bachelor's degree or higher in Engineering. 5 + years of experience in engineering, manufacturing, supplier operations, or quality. Ability to collect and synthesize data into meaningful information indicates proficiency in data analysis, which is crucial for identifying trends, patterns, and emerging issues from customer feedback and operational data. Strong verbal and written communication skills are necessary for effectively conveying complex technical information, problem statements, and resolutions to stakeholders at all levels of the organization. Excellent interpersonal skills are important for collaborating with cross-functional teams, communicating with customers, and building effective working relationships with stakeholders. Strong organizational skills are required for managing multiple tasks, prioritizing issues based on severity and impact, and ensuring timely resolution. Problem-solving capabilities. Microsoft Office experience-Intermediate. Key responsibilities and tasks associated with this position: Voice of the Customer (VOC): Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns. Actively listening to customer feedback to identify patterns, trends, and recurring issues. Issue Identification and Triage: Analyzing data to identify emerging issues and potential problems with products or services. Prioritizing identified issues based on severity, impact on customers, and potential risks to the company. Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders. Problem Statement Development: Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis. Ensuring that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information. Issue Resolution Support: Collaborating with cross-functional teams, including product development, engineering, supplier and manufacturing quality, and customer service, to facilitate issue resolution. Providing support and guidance to issue owners throughout the resolution process, including assisting with problem-solving and decision-making as needed. Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues. Continuous Improvement: Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process. Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns. Overall, the Pre-Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.