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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Guest Service Supervisor, you will be responsible for setting the stage for an excellent guest experience by ensuring high customer satisfaction and exceptional guest experience. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us. THE STARTING PAY: $20.50 THE DAY-TO-DAY:
Lead, coach, and support a team of Guest Service Representatives. Assist with service recovery and problem resolution process for escalated guest issues. Provide information to the department on property functions and facilities. Create and organize departmental curriculum training material for new hires and current employees, including improvement/refresher training and memos, and communicate and relay information to all employees on varying shifts. Support Guest Service Representatives with calls, dispatch coordination, paging, and guest or admin service requests. Serve as a point of escalation in complex situations that require additional department or guest attention. Interact closely with varying departments to ensure the most appropriate use of resources. Utilize provided observations and data to improve process, product or service offerings.
THE IDEAL CANDIDATE:
2+ years of prior relevant experience in supervisory call center or hotel experience. High School Diploma, GED or equivalent. Can handle multiple tasks, work well in a fast paced, multi-line phone environment. Great leadership skills with the ability to lead a diverse team. Excellent verbal and written communication. Proactive in identifying service issues and implementing solutions. Strong attention to detail with the ability to multitask and prioritize.
THE PERKS & BENEFITS:
Free meals in our employee dining room. Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Healthcare, financial, and time off benefits. Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10699-1 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
$20.50
Apr 15, 2025