Manager, Franchise Administration

• $90,000 - $110,000 salary range + annual bonus potential
• Full Remote - Work from anywhere in the United States

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.

We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there's no telling what we'll cook up next!

Medical, Dental, Vision, Domestic Partner Benefits, Spouse & Children Benefits, 401k with a match, Flexible Spending Account, Incentive Bonus Plan participation, Paid Time Off, Paid Holidays, Short-Term Disability, Long-Term Disability, Life/AD&D Insurance, Home office allowance, Cell phone allowance, Internet allowance, mileage reimbursement, AMEX travel card provided.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Department/Function: Franchising

Location: Support Center (remote)

Reports to: SVP, Franchising

Job Level: 1 Job Band: Specialist/Administrator

Full-Time Exempt

Travel Requirements: Moderately

GENERAL DESCRIPTION

The Manager, Franchise Administration will be responsible for the management and implementation of administrative

functions associated with Potbelly's franchise program to include franchise administration systems design and

management, procedural and legal documentation, scheduling, reporting, and other duties as needed.

FOCUS

Responsibilities

• Manage all franchisee administrative functions involved in Potbelly Franchise Program
• Create Systems, Manage and Update the Franchise Department Operations Manual (FDOM)
• Manage various committees including Growth and Real Estate

o Create approval site packages for either electronic or in person approvals.

o Schedule meetings, provide reports, collect/assemble information packages as needed.

o Coordinate cross-functional reporting.

• Management of the CRM program (FranConnect or current platform) including upgrades, revisions and training to various cross-functional team.

o Develop key metrics and provide regular updates on franchise sales, SDAA execution, real estate, and construction.

o Create and provide highly detailed sales reports to manage ROI and performance against goals and objectives.

o Manage the file maintenance of all individual franchisee, franchise entity and/or shop information, communication and documents in the CRM including, but not limited to, the Franchise Agreement, SDA, Leases, transfers, defaults, terminations or other as required.

• Manage the contract obligations including:

o SDA obligations and missed dates.

o Lead a cross-functional team to provide yearly FDD updates.

o Legal document review for contracts (i.e.: Lease Reviews, License Agreements, etc.)

• Manage the SLT approval package process for franchise candidates, existing franchisee new development, franchise-to-franchise transfers and site selection using electronic approval systems (Teams Approvals, Adobe Sign, or current platform).
• Manage the transfer of franchisee onboarding process to include orientation meetings (ie: "Meet the Team",
• "Market Plan Review", and "FranConnect Training")
• Manage other administrative, contract management needs involving the Potbelly franchise program.
• Ability to identify, create and manage electronic systems, tools and reports.
• Other duties as assigned

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of 40-45 hours per week.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.
• Must be able to communicate heavily through telephone, e-mail, messaging, video, and in-person communications.
• Must have the ability to travel as needed to attend meetings and events

EXPERIENCE, EDUCATION, AND BEHAVIORS

• Must represent The Potbelly Way and Our Values.
• BA or BS required.
• Legal experience or paralegal required.
• 10 years of franchise administration experience and 5 years of paralegal/legal/management of franchise
• administration. Restaurant industry experience preferred, but not essential.
• Experience with contract review, corporate state filings, and incorporating new companies.
• Exceptional communication skills, both written and verbal.
• Ability to multi-task, organize and prioritize.
• Must be highly detail oriented and organizational skills.
• Exceptional interpersonal skills are essential, along with the ability to interact with all levels of a company

Application Deadline: We accept applications for this position until 07/31/2025. We encourage all individuals to submit their applications.

Company: Potbelly Corporate

Position: Manager, Franchise Administration

Status: Full Time

Shift: First (Day)

Req #: 10555773

Date Posted: April 11, 2025

Location: 111 N. Canal St., Chicago,
US,
IL,
60606

Job Category: Corporate