Digital

About SANS

SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS' ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.

Join the SANS Team

At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).

Summary of Position

We are seeking a Part-Time Quality Team Coordinator to join our Digital Team in our mission to deliver high value training free of defects to students worldwide. This is role is responsible for managing the daily administrative tasks for the Digital Quality Team personnel and resources. This position will work closely with the Quality Assurance Senior Manager, Quality Analysts, and Quality Control Testers to ensure OnDemand and Workforce Security and Risk Training products are delivered on time and meet defined quality standards.

Key Responsibilities

* Track and update daily production task dashboards

* Ensure all work on the schedule have a Quality Tester assigned to avoid disruptions

* Monitor all tester assignment responses and immediately reassign when someone is unavailable

* Monitor all tester assignment completions and alert management to any missing assignments

* Review incoming assignment completions and look for action items to communicate to management clearly through defined channels

* Organize and maintain a Quality Tester Knowledge base with frequently asked questions and key information that gets reviewed for updates each quarter

* Attend weekly production meetings for OnDemand and Workforce Security and Risk Training

* Track Quality Control Tester applicants and maintain waiting list for new hires

* Maintain the Quality Tester contact and assignment information database

* Maintain the Internal Tester Documentation Smartsheet repository where course testing protocols and policies and procedures are stored for the team

* Assist with workflow mapping and process documentation for Quality team

* Respond to Quality Control Tester questions during testing assignments and escalate to management when needed

* Assist with defect testing, triage, and verification as needed

* Other duties as assigned

Basic Qualifications

* Bachelor's degree or equivalent work experience

* Strong attention to detail

* Ability to work efficiently on multiple projects simultaneously

* Intermediate skill level with Office software and collaborative project management tools such as Slack

Preferred Qualifications

* Minimum 2 years working in a Quality or Information Security related field

Reporting Relationships

This position reports to the Quality Assurance Supervisor. This position has no direct reports.

Work Environment

This is a remote role where occasional travel may be required.

Equal Opportunity Employer

SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

In addition, all qualified applicants with arrest or conviction records will be considered for employment.

California residents click here for SANS privacy notice for California job applicants

The base salary range for this position is between $25.00 and $30.00 per hour. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

In addition, SANS provides the following benefits:

401(k) with company match

Employee Assistance Program

Paid Time Off