Collections Specialist

Staffmark is hiring a Collections Specialist in Lubbock, TX! If you have strong communication skills, a persuasive attitude, and at least one year of collections experience, this could be the perfect opportunity for you.

Pay: $14.00/hr

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Responsibilities:

• Contact consumers regarding delinquent accounts and negotiate resolutions in line with firm policies and legal guidelines (FDCPA, etc.)
• Document detailed and accurate call summaries in the collections system
• Update account information and track all changes accurately
• Meet collection benchmarks and monthly call quotas while maintaining professionalism and quality service
• Collaborate with management on escalated accounts and provide regular updates on special cases
• Perform other duties as assigned to support changing business needs

Qualifications:

• Minimum 1 year of experience in collections
• Must pass required assessment tests if applicable
• Strong negotiation, communication, and problem-solving skills
• Detail-oriented with the ability to manage multiple tasks efficiently

Why You'll Love Working with Us:

Enjoy weekly pay every Friday via direct deposit or pay card, plus access to a local support team dedicated to your success. We offer medical, dental, vision, and 401(k) benefits, along with employee discount programs and referral bonus opportunities.

Ready to get started? Click "Apply Now" to connect with our recruiting team today!

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.