CounselLink Administrator & Paralegal Support - Legal Operations

This is a hybrid role (remote Monday/Friday, in office Tuesday - Thursday).

This role supports the Legal Operations function within the corporate legal department of a financial institution. This position combines technical expertise in managing the CounselLink e-billing and matter management system with paralegal-level administrative support for attorney focused on legal operations. Work involves operational efficiency, ensuring accuracy of legal spend tracking, law firm compliance with FCB's Outside Counsel Guidelines, and seamless workflows across internal teams and outside counsel. The position reports to the Head of Legal Operations and works collaboratively in a growing team. Ideal for someone with legal e-billing experience seeking to diversify their role and gain exposure to legal operations.

CounselLink System Administration

-Serve as primary administrator and subject matter expert for the CounselLink platform

-Manage user access, roles, permissions, and workflow configurations

-Maintain system settings, templates, custom fields, and integrations with financial or procurement systems

-Troubleshoot issues and coordinate with LexisNexis support as needed

-Oversee end-to-end invoice review workflows, including routing, approvals, allocations, and escalation paths

-Collaborate with finance to reconcile data and provide timely invoice and accruals reporting

-Monitor budgets, accruals and matter assignments

-Maintain data integrity through quality checks and overall system performance evaluations

-Train internal users and outside counsel on system basics and requirements

-Develop training materials and reference guides

Paralegal and Administrative Support

-Ensure compliance with billing guidelines and flag exceptions and inconsistencies

-Generate reports on vendor performance, billing trends, and compliance metrics

-Assist with onboarding legal department vendors and outside counsel in the system

-Support vendor rationalization and rate review initiatives with document coordination and tracking

-Prepare and maintain project trackers and materials for legal leadership meetings

-Assist with other duties as assigned

-Support ad hoc requests and executive reporting needs in Excel or PPT

-Knowledge share with internal teams in a continuous growth mindset using a One Team approach

-Act as the liaison between Legal, Accounting, FP&A and IT for CounselLink related processes

#LI-JL1

Bachelor's Degree and 2 years of experience in Paralegal, Legal Assistant, Banking, e-Billing or Legal Operations OR High School Diploma or GED and 6 years of experience in Paralegal, Legal Assistant, Banking, e-Billing or Legal Operations

Additional Qualifications:

-2 to 5 years of experience in hands-on CounselLink ebilling administration

-Ability to work collaboratively in a highly visible customer service role

-Professional communication skills (oral and written)

-Comfortable with numbers and telling the story of financial data

-Detail oriented, tech-savvy, and organized

-Ability to multi-task and prioritize accordingly

-Capable of handling tasks and seeing the bigger picture of legal dept. operations

-Understanding of legal billing, matter management, and outside counsel guidelines

-Strong Excel and reporting skills (experience with analytics tools a plus)

-Strong PPT skills (Tableau and PowerBi a plus)

-License or Certification Type: Certificate of completion from an ABA-approved paralegal certification program (a plus but not required)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.