Senior Service Coordinator

EnerSys
United States, Pennsylvania, Pittsburgh
811 Parkway View Drive (Show on map)
Apr 09, 2025
EnerSysis an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm. This position will report to our EnerSys Energy Systems business, which servesthe telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks. EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwideheadquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Job Purpose Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction Essential Duties and Responsibilities Follows all company policies and procedures as listed, but not limited to: Warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000. * Improving service image & satisfaction * Receiving service calls * Dispatch service calls to techs one at a time * -Service time and utilization admin * -Service invoicing * -Administer PMA program/reports * -Coordinate service parts pickup for service tech and customers * -Service Inventory Control * -Used equipment management admin * -Service call follow ups * -Service marketing support * Service reporting: Log all service calls on our service request program in a timely fashion * Stock reordering * Special service customer programs * Organizes and maintains service file system and files correspondence and other records * Prepares outgoing service mail and correspondence, including e-mail and faxes * Maintains a safe, orderly, and clean working environment. * Attend forklift operators training course to be able to accept and release shipments * Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation. * Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc. * Assist in resolution of order related issues. * Coordinate service and installation for Stationary products, handle freight damage, product returns, credits, and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution. * Follow ISO procedures, document control, and provide general administrative support. * Track, monitor and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI's may be affected. * Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments. * Contact with the Forwarder Shipping Agent to complete the customs declaration of export products. * Responsible for customs clearance of imported materials and equipment. * Coordinate with the Commodity Inspection Bureau to complete the inspection of export products. * No supervisory responsibilities for this role. * All other duties as assigned. Qualifications Minimum Qualifications * High school diploma or equivalent * 5+ years order entry experience or equivalent experience. Preferred Qualifications * Associate's degree or higher in a related field General Job Requirements * Must be able to frequently bend; twist; reach; stoop; kneel or crouch. * This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety General Job Requirements Generic Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled Know Your Rights Know Your Rights (Spanish) EEO is the Law Supplement Pay Transparency Nondiscrimination