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About the Team/Role:
Contact past due customers, at various levels of delinquency, to determine and understand the customer's circumstances, negotiate payment arrangements, assess risk to the company and provide service to the customer. Ability to effectively manage various collection strategies. Responsible for analyzing funded credit risk through the general maintenance of existing customers. How You'll Make an Impact:
Outbound/ Inbound Collection Calls: Contact customers with delinquent accounts. Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances. Interprets (understands) customer's needs and intent, utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention. Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. Identify options to bring their accounts into good standing. Assist customer with repayment choices using standardized payment plans. Engages in on-going education with customers on terms and conditions, alternative payment methods. Manages & deescalates conflict when speaking to a customer. Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution. Manages delinquencies from rolling to the next level. Maintain, monitor, and generate aging reports from database.
Experience You'll Bring:
3-5 years extensive Collections experience Bachelor's Degree or the equivalent combination of education and work experience Skip tracing knowledge and experience Demonstrated ability to influence customer behavior through negotiation and persuasion Working knowledge of FDCPA and any other applicable Federal laws Accounting knowledge and experience Effective oral, written, and persuasive communication skills Analytical skills Sound decision making/judgment Flexible/Adaptable to change Desire to impact/influence others positively Results Oriented Detail Oriented Maintain Confidentiality Organized/Time Management ability Intermediate knowledge of Excel/Access Ability to think conceptually Ability to be productive while maintaining quality Self-motivated Team Oriented Must pass a successful background investigation |
WEX, Inc.
life insurance, paid time off, tuition reimbursement
Apr 09, 2025