Senior Library Specialist (Chat Manager) - University Library
 University of Illinois Chicago | |
 United States, Illinois, Chicago | |
 Apr 08, 2025 | |
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Senior Library Specialist (Chat Manager) - University Library Senior Library Specialist (Chat Manager) - University Library Hiring Department: University Library Location: Chicago, IL USA Requisition ID: 1033119 FTE: 1 Work Schedule: 8:00 a.m. - 4:00 p.m. Shift: Days # of Positions: 1 Workplace Type: Hybrid Posting Close Date: April 15, 2025 Salary Range (commensurate with experience): $30.66 - 32.54 / Hourly Wage About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits. Reporting to the Head of Research Services and Resources (RSR), the Chat Service Manager is responsible for managing the Library's virtual live chat reference service, including scheduling and staffing, training, and quality evaluation to ensure the Library provides high-quality reference service to patrons. They will participate in providing chat reference directly to library patrons and will also provide administrative support to the RSR department. Duties & Responsibilities: Minimum Qualifications Required: 1. High school diploma or equivalent. 2. Any combination totaling two (2) years (24 months) from the following categories: A. work experience in a library or equivalent setting. B. college course work in any field as measured by the following conversion table:
3. A total of two (2) years (24 months) work experience in a library or equivalent setting performing progressively more responsible work consistent with the next lower level of this series. Preferred Qualifications:
To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/14583?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-c66e6ffcea08334d87e1db89b6a337d1 | |