IT Engineer SNOW

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

• Generous Paid Time Off
• Competitive Medical, Dental & other wellness programs
• Disability and Life Company Paid
• Retirement Plan Options
• Generous Employee Purchase Discounts

Pay Range: $89,000 - $126,000

What You'll Do (Essential Duties and Responsibilities):

Responsible for the administration of Tier 3 Cloud-based and on-premise Windows server hardware, operating system, services and supporting layered software environment in order to maintain uptime and data integrity. This includes:

• Windows Server Operating Systems including installation, maintenance, backup & recovery, capacity management, problem management, disaster recovery, SOP development, security, and patching
• Hardware support of the Intel based server environment (Cisco UCS and Hewlett Packard) including installation, upgrades, patching and break-fix
• Administration and support of the virtual and cloud server environment including Microsoft's Hyper-V technologies, Azure Cloud Services and presentation layer services such as Citrix and RDS.
• Support the needs of internal Data Centers as it applies to racking, system specification monitoring and management
• Knowledge of PowerShell, WSUS, Tanium, SCOM/SCCM, SNMP and WMI monitoring strongly desired

Responsible for the development and administration of ServiceNow to include the following responsibilities:

• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations.
• Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with business objectives.
• Customize and configure ServiceNow modules such as ITSM, ITOM, and others to meet organizational needs.
• Develop and maintain technical documentation, including design specifications, test plans, and user guides.
• Perform system administration tasks, including user management, security configurations, and system upgrades.
• Troubleshoot and resolve technical issues, providing timely support to end-users.
• Stay current with ServiceNow best practices, new features, and industry trends to continuously improve the platform.
• Participate in code reviews and ensure adherence to coding standards and best practices.

This position will report to the Manager of Systems and will be responsible for being a primary resource in our Change Impact Committee (CIC) meetings.

This individual will also be responsible for proposing, developing and improving upon our existing Azure Cloud and Wintel posture as it relates to patching, monitoring, performance, system integration(s), automation and high availability.

Essential Duties, Responsibilities, and Key Results Area:

• Active Directory and Azure Cloud administration:

Responsible for administering AD, Entra, and Azure Cloud related systems, services and activities in harmony with documented guidelines and procedures and to help develop such should S.O.P.'s not exist. These would include the administration of tenants, subscriptions, services, accounts, group policy management, applying permissions, etc. Also, this individual will be working closely with our domestic and international teams to define best practices for our environment that should be implemented based on the existing technical ecosystem and business risks and requirements.

• Windows Server O/S and Security:

Works the systems architects and engineers in the TempurSealy environment to determine the best O/S configurations and upgrade paths, hardware optimizations and tuning, security hardening based on internal and CIS/CAT industry standards, etc. Assists in analysis of the risk vs. reward elements relating to compatibility, technical and human resource availability, threat posture, level of effort and all other pertinent data to provide the most suitable options for the O/S roadmap

• Application Hosting, Integration and Performance:

Assists in implementing the hosted application environment that an application or service should be hosted on. Considerations regarding system integration(s), virtualization, Citrix Netscaler, Citrix Presentation, Remote Desktop Services (RDS), application performance monitoring, thresholds and capacity planning should all be examined to ensure the most efficient user experience for a given application requirement.

• Automation and High Availability:

Understand, administer and implement opportunities for automation and high availability (HA) so that our environment operates as smoothly and transparently as possible. Use system inherent and third party tools and scripting languages to provide system driven reactions to events and alerts that enable hands-free responses to defined criteria. Leverage industry standard services such as Windows inherent clustering technologies and/or third party HA appliances (F5) to provide robust solutions for an optimized user experience as well as down-time avoidance.

• ServiceNow:

Have a strong understanding of the ServiceNow platform and its various modules, such as ITSM and ITOM. Proficiency in web technologies like JavaScript, HTML, and CSS is essential for customizing and developing applications. Additionally, problem-solving skills are crucial for troubleshooting and resolving technical issues. Effective communication and interpersonal skills are necessary for collaborating with stakeholders and team members.

Foundational Skills/Traits:

• Assists with the development and documentation of guidance's and SOP's in order to maintain direction and strategy
• Demonstrates the use of good prioritization and time management skills
• Demonstrates active listening through acknowledgement and application of information received
• Composes and presents proposals and written documents at an appropriate level of detail that express ideas in a clear and concise manner
• Works effectively with people that have different views
• Displays a sense of urgency
• Collaborates with all internal and external third-party Tier 3 resources to resolve problems and issues
• Understands the nuances of working in a global environment
• Coordinates with appropriate persons to ensure that we comply with all published policies and procedures
• Perform Other Duties as assigned.

Ideal Candidate Possesses These Attributes:

• Individuals' skillset is recognized as highly adept in own area within the organization.
• Requires specialized depth and/or breadth of expertise in various critical disciplines.
• Interprets internal or external business issues and recommends solutions/best practices.
• Solves complex problems; takes a broad perspective to identify solutions.
• Works independently, with minimal guidance required in only the most complex situations.
• Works with project teams to achieve milestones and objectives, including multidisciplinary projects/initiatives.
• Analytical and data driven with the ability to recommend options to improve technology efficiencies
• Possesses excellent collaboration and communication skills

What You'll Need (Qualifications):

Related BA/BS degree and preferred 5 to 7 yrs. related experience OR specific subject matter certifications and preferred 7+ years of experience

Work Environment/Physical Requirements:

Fast-paced corporate office environment. Some stress may occur. This is an on-premises position based in Trinity, NC. Some travel may be expected.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.