Loan Operations and Projects Intern

First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future!

The General Bank Loan Booking Team is responsible for processing both new commercial/consumer loans and modifications to existing loans. The team plays a crucial role in ensuring newly originated loans are successfully boarded to our loan servicing system (ALS). This involves reviewing loan documentation for accuracy and completeness to guarantee data is correctly set up and ready for servicing. Alongside onboarding new loans, the team manages maintenance to existing loans such as interest rate adjustments, term extensions or repayment schedule revisions. Their work requires precision, collaboration with various business units throughout the bank, as well as a deep understanding of complex loan structures. By accurately onboarding loans and addressing necessary modifications efficiently, we take pride in our role of minimizing risk, ensuring compliance and setting the stage for exceptional client experience.

You can be part of a collaborative, evolving, high-impact team that ensures the successful onboarding of loans and also values process improvements.

Responsibilities:

Contribute to internal reporting- monitoring pipeline (workflow) activity, turnaround times and accuracy

Participate in special projects focused on improving the speed, accuracy or customer experience of the loan boarding process

Shadow team members to understand full lifecycle of loan (commercial and consumer)

In this role, you will:

* Be part of a dynamic team with interesting projects.

* Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support.

* Attend professional development sessions, informational sessions, networking and community service events.

* Have a dedicated manager and program manager to help you navigate the bank and the internship program.

* Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship.

* Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship

Internship dates: 5/28/2025 - 8/01/2025

Required qualifications:

* High School Diploma or GED and 1 year of experience

* Currently enrolled at an accredited collegiate institution (during the time of the summer program)

* Ability to work 40 hours per week during the duration of the program

Preferred qualifications:

* 3.0 minimum GPA

* Strong desire to learn and grow

* Possess a positive attitude, naturally curious and enjoys collaborating with others

* Strong verbal and written communication skills

* Critical thinking skills

* Ability to multitask

* Ability to adapt and adjust priorities based on business needs

* Ability to take direction and absorb information quickly

* Strong attention to detail and organization.

* Interest in fiance, banking operations or data analytics

* Comfortable with Excel

* Curious, proactive and eager to improve processes

* Excellent communicator and team player

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.