Employee Services Center Analyst

Are you a strong problem solver with efficient analytical skills? Do you exhibit a strong work ethic and exceptional professionalism? If so, our Employee Service Center would love to meet you.

Spectrum keeps nearly 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet, TV, mobile, and voice. Our Employee Service Center plays the integral role of keeping our employees happy, growing, protected, and insured. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources and programs that serve our people.

BE PART OF THE CONNECTION

As an Employee Service Center Analyst, you'll support the development and maintenance of various Employee Services Center (ESC) processes by gathering requirements, conducting analysis, testing, and coordinating with internal and external customers to deliver high-quality, cost-effective solutions. You'll provide technology support for Human Resources applications, serving internal customers including HR Technology (HRT), and HR Business Partners. It's a career that develops as you do, with opportunities to grow.

WHAT OUR EMPLOYEE SERVICES CENTER ANALSYTS ENJOY MOST

• Providing first level support for various data requests sent to the Employee Services Center from internal and external clients
• Partnering with subject matter experts to define new or enhanced processes, document functional business requirements, create operating procedures and provide training to staff regarding new processes
• Conducting stakeholder analysis to determine scope and impact of planned changes, identify risks, and design and implement effective change management strategies to increase engagement, minimize risk and promote adoption of change
• Facilitating process improvement projects to standardize and/or centralize activities within the Employee Services Center
• Supporting the Employee Service Center internal and external clients in navigating HR Systems and creating/modifying queries
• Analyzing new requests for data to ensure maintenance of data privacy and confidentiality
• Developing positive collaborative relationships with all HR departments, Accounts Payable, Finance and Payroll

As you focus on executing and monitoring one or more employee related processes, your goal is to provide excellent service with confidentiality and an appropriate sense of urgency. You'll be responsible for escalation of issues in a timely manner so you must be resourceful, eager to learn and able to adapt to an ever-evolving work environment and industry. If you value relationships, you'll find a rewarding and fulfilling career at Spectrum.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Relevant work experience 3-5 years
• Education: Bachelor's degree in Business Administration, Human Resources, or related field; or equivalent training, education and experience
• Technical skills: Advanced level MS Office (Excel, PowerPoint, Visio, Project etc.) skills. Experience in assessing, designing, developing, and implementing processes in a fast-paced, operations-focused environment using a variety of tools and methodologies. Demonstrated experience in supporting HR-related technology enhancements, system upgrades, and process improvements through the documentation of functional business requirements, execution of test scripts, issues tracking/reporting, etc. Experience with HR applications.
• Skills: Strong consultation skills. Demonstrated written and verbal communication skills
• Abilities: Ability to read, write, speak and understand English. Can effectively interact, partner, and influence staff in various levels of the organization.
• Travel Ability: Office environment. Travel 0-15%

Preferred Qualifications

• Continuous Improvement experience preferred
• Query report writing certification preferred
• Project management experience preferred
• Experience supporting outsourced environment preferred
• Advanced knowledge of PeopleSoft, recent experience with version 9.1 preferred

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you-at work and in life

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