New

EUC Level 1 Help Desk

Genesis10
life insurance, 401(k)

Apr 02, 2025
Genesis10 is currently looking for a EUC Level 1 Help Desk for a 1 year contract project for a client in Richfield, MN. Onsite role. Summary: Provide first-level, onsite technical support to corporate employees, ensuring timely resolution of IT issues, and escalating complex problems as necessary. The ideal candidate will utilize a knowledge base and troubleshooting procedures to identify, diagnose, and resolve technical issues efficiently. Key Responsibilities: First point of contact for IT support requests via phone, email, or in-person interactions. Perform initial triage of technical issues, including hardware, software, network, and access-related concerns. Utilize a knowledge base to diagnose, troubleshoot, and resolve common technical problems. Escalate unresolved issues to Level 2 or appropriate IT teams with detailed documentation. Provide basic support for enterprise applications, operating systems, and productivity software. Assist with password resets, account management, and access provisioning. Document all support activities and solutions in the IT ticketing system. Set up and configure workstations, peripherals, and office IT equipment. Educate end-users on best practices for IT security and system usage. Support IT team with additional tasks, including asset management and software installations. Basic Requirements: Direct experience with workstations, peripherals, printers, and other office IT equipment. Strong customer service mindset and a positive attitude when interacting with employees at all levels. Excellent communication and interpersonal skills to collaborate effectively with business teams across the organization. Proactive problem-solving skills and the ability to troubleshoot issues independently. Strong attention to detail, ensuring that processes are strictly adhered to and ticket detail is provided to all stakeholders. This position requires onsite presence at the corporate office, with standard business hours and occasional after-hours support as needed. The role will involve lifting and moving IT equipment as required. Preferred Qualifications: Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate. Experience using IT ticketing systems (e.g., ServiceNow). Compensation: Hourly pay rate: $17-$19/hr W2 We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF and Illinois) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.