Remote New

Professional Services Operations Manager

Keyfactor
parental leave
United States
Apr 02, 2025
About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Professional Services Operations Manager Location: United States; Remote Experience: Mid-Senior Level Job Function: Professional Services Employment Type: Full-Time Industry: Computer & Network Security About the position The Professional Services Operations' Manager is responsible for collaborating with senior management to optimize workflows and operations within Keyfactor's Services organization. This role will focus on compiling and analyzing project data to apply findings toward driving departmental initiatives. The position is based in the United States. Applicants must hold US citizenship or US permanent resident status. Responsibilities Contribute to, and oversee deliverables of, the development of processes and procedures to support hyper-growth. Analyze services data trends to drive improvements in delivery workflows and processes. Building dashboards and repots to compile data; showcasing exceptions, seamless tracking of KPIs, and uncover true level of effort. In depth data analysis to conclude departmental and customer-based trends. Design path toward a resourcing system and process utilizing our current PSA tool. Advance scripting for bulk data refinement and clean-up and import/export. Utilize API integrations to connect multiple platforms. Experience with Power BI, Salesforce, Excel is a must. Experience with Kantata or similar PSA tool is a plus. Assist with administrative and organization tasks involving keeping the org chart up to date, coordinate cross functional meetings, compiling information for presentation decks, etc Skills and Qualifications Bachelor's degree preferred in Computer Science, Information Technology, Business Administration, or relevant field; or equivalent experience. Expert knowledge of operations analysis principles and methodologies. Extensive experience in designing and implementing operational metrics and KPIs. Competent understanding of technology such as software, networking, and system development. Competent experience interacting with 3rd party reseller/service providers/partners. Exceptional written and verbal communication skills, capable of presenting complex information Ability to lead and inspire team members through effective communication strategies. Competent analytical, time management, and prioritization skills. Ability to lead complex projects, drive strategic initiatives, and influence decision-making. Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month). Comprehensive benefit coverage, paid for by the company for you and your dependents (US). Generous paid parental leave (US). Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Unlimited time off (US) and competitive time off globally. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings - followed by group gatherings. Our Core Values ^{Our core values are extremely important to how we run our business and what we look for in every team member:} Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make "it" happen. Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. Keyfactor Privacy Notice