Medical Assistant I

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Responds to variations in patient volume, provider ability, and resources (e.g., early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.
• Maintains communication with patients, families, and providers regarding delays and schedule interruptions.
• Prepares exam room for each patient in accordance with needs of patient's visit.
• Escorts patient to exam room and prepares patient for provider visit.
• Checks to ensure patient comfort, privacy, and safety.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history.
• Interviews the patient to obtain data.
• Records patient's stated level of pain and performs other screening tools to include fall risk, abuse, neglect, tobacco usage, etc.
• Performs and records vital signs (blood pressure, pulse, temperature, height, and weight).
• Performs routine tests that may include, but are not limited to: electrocardiogram, vision and hearing screening, and collection of specimens for lab testing.
• May perform phlebotomy.
• Prepares specimens for transports as needed.
• Where appropriate, and as governed by clinic protocols, performs collection of specimens and/or perform nasopharyngeal swabbing for COVID-19 testing under the authority and supervision of a licensed health care provider or licensed health care professional.
• Reviews list of medications with patient.
• Notifies provider of patient requests for referrals and prescription renewals Performs Point of Care Testing (POC) as ordered, including Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
• Performs daily/monthly quality assurance for POC as outlined in hospital policy and procedures.
• Ensures the necessary supplies and equipment are ready for the provider's use during the visit
• Chaperones providers/nursing staff with physical exams, treatments, and procedures as necessary.
• Uses proper techniques and procedures for hazardous waste disposal, universal precautions, and body mechanics.
• Maintains clinic rooms according to Infection Prevention's policy.
• Participates in prescription management tasks, including prior authorization.
• Under the direction of provider, clinical leadership, administrative leaders orders supplies.
• Monitors supply inventory for clinic and orders supplies as needed.
• Stocks, maintains, and rotates supplies in clinic rooms daily according to clinic demands.
• Monitors expiration dates.
• Maintains medical equipment.
• At the direction of a provider, participates in telephone screening and follow-up communications with patients and/or families.
• Participates in unit-specific quality improvement projects, i.e., hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.
• Active participant in unit meetings.

The Medical Assistant must have the following:

• CPR and Basic Life Support Certification
• Completed High school diploma and Medical Assistant program
• NCCA (National Commission for Certifying Agency) recognized Medical Certification required OR certification needs to be completed within one year of hire date.
  • Any of the following are acceptable:

1. Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA)
2. Registered Medical Assistant (RMA) from the American Medical Technologists National
3. Certified Medical Assistant (NCMA) from the National Center for Competency Testing
4. Certified Clinical Medical Assistant (CCMA) from the National Health Career Association
5. Clinical Medical Assistant Certification (CMAC) from the American Medical Certification Association