Senior Data Analyst

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Sr. Clinical Data Analyst provides support to internal and external customers by identifying and resolving issues related to clinical trials data, billing inquiries, and adverse event reporting. This position works closely with cross-functional teams, including study staff, project managers, IT, and vendors, to ensure accurate and timely resolution of customer requests. The Sr. Clinical Data Analyst also contributes to process improvements and documentation within the organization.

Key Responsibilities

• Provide high-level customer service to internal and external clients, addressing inquiries related to clinical trial data, billing, and adverse events.
• Resolve customer issues independently or escalate as needed to senior team members.
• Identify opportunities for process improvement and participate in initiatives to enhance efficiency and quality.
• Collaborate with cross-functional teams, including study staff, project managers, IT, and vendors, to resolve complex issues.
• Develop and maintain documentation for processes and procedures used to manage client requests.
• Assist in training new employees on policies and procedures.

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Education
Bachelor's degree in a relevant field such as business administration, healthcare management, or information technology.

Critical Skills

• At least 4 years of experience working in a customer service environment.
• At least 4 years of professional experience utilizing Databricks.
• At least 4 years of professional experience in Natural Language Processing (NLP).
• Demonstrated experience in the field of oncology.
• Strong knowledge of clinical research principles and practices.
• Experience with Microsoft Office software (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Knowledge of ICH-GCP guidelines and HIPAA regulations.

Candidates must be authorized to work in USA. Sponsorship is not available for this role.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!