Assistant Regional Operations Manager

Clay Consulting is looking for an Assistant Manager to join our team!

The Assistant Manager performs or coordinates administration duties and office procedures at all regional clinics. This role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety. They are responsible for supporting the Regional Operations Manager in a variety of departments, including finance, human resources, and accounts payable. This position assists the manager in supervising and supporting staff, office coverage and provider document reviews. This role is to serve as the leadership point of contact for the respective location(s) in which it resides.

Responsibilities

• Conducts administrative tasks to assist in streamlining processes throughout the assigned region.
• Ensures charts, claimant records, and billing information are being properly and accurately uploaded to Practice Suite and all applicable vendors.
• Able and willing to travel to other clinics within region to train employees, fill in for an absent team member, or for any reason declared by ROM.
• Monitors tardiness and unprofessional behaviors by clinic staff and communicates feedback to ROM.
• With ROM guidance - coach, reprimand and motivate staff where needed.
• With delegation by ROM, participate in the recruiting, hiring, and training of new staff members. Track staffing requirements and assist in employee reviews.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Assisting with OSHA, HIPAA, and ADA standards in clinic(s) to be upheld through corporate compliance checklists.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement with the review and approval of the ROM.
• Design and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments with the review and approval of the ROM.
• With delegation by ROM, orders supplies, equipment, or other clinical needs that are required to operate effectively.
• Other duties as assigned by management.
• Supports the ROM in conducting staff performance reviews.
• Prepares and submits reports as assigned or delegated by management.
• Oversees support staff scheduling under the guidance of the ROM to ensure adequate clinic coverage, minimize staffing shortages due to absences, leave, or PTO, and maintain operational efficiency. Coordinates coverage as needed.
• Assists the ROM in ensuring adequate IMO support staff coverage for providers and securing coverage when necessary.
• Aids the ROM in reviewing payroll for accuracy and compliance.

Education

• Associates or bachelor's degree in Healthcare Administration/Management or related field. (Preferred)

Experience

• 3-5+ years' experience in Healthcare Administration or management position.
• Strong budget development and oversight skills.
• Highly trained in conflict management.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft 365.
• Integrity, reliability, and discretion.
• Attention to detail.
• Ability to work autonomously.
• Ability to quickly adapt to change.

Clay Consulting, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Clay Consulting offers a fast-paced team atmosphere with competitive benefits.