Customer Service Support Specialist - National Remote

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.

This role works directly with the Patient Support Manager, other departments within Revenue Cycle and NLH Practices to provide support in an effort to operate a "Best in Class" Revenue Cycle. Depending on the area, an individual may perform any of the following tasks: Responsible for the self-pay collections processes in accordance with the regulatory and state laws. Collect, analyze and store data, use data to inform better decision making through the use of both static and interactive data tools, develop business cases, provide technical solutions to business problems, provide supporting information for business strategy, build and distribute operational reporting and productivity tracking, review processes for improvement, analyze & communicate data results, provide system and technical support, administer root cause & gap analysis, manage vendors and projects, diagnose and evaluate issues to provide corrective actions, and aid in system implementation and testing.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provides excellent customer service via First Call Resolution as frequently as possible
• Detailed knowledge of self-pay collections operations in a healthcare setting, multiple hospitals/physician practices preferred
• Provides direct support for all NLH Practices in the research and root cause analysis to assist with resolving problems
• Provides support for NLH practice point of service collections
• Coordinates, prepares, and distributes reports, dashboards, and presentations
• Provide day to day service level support to customers and other analysts
• Provides support for inquiries or issues. Uses the Service Now Portal for requests
• Aids in data interpretation, communication, and presentations as needed
• Potential resource for implementations and testing efforts
• Provides overall application and operational support as needed
• Troubleshoot errors and issues that negatively impact application performance or net revenue
• May perform other duties upon request

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of progressively responsible experience in revenue cycle operations, customer service or a relatable field
• Intermediate Excel skill level
• Maintain and exhibit a current knowledge of profession, revenue cycle, regulatory issues and participate in continuing education
• Demonstrated exceptional interpersonal and communication skills
• Proven ability to research, define, effectively communicate, analyze and problem solve trends within the Revenue Cycle for resolution
• Demonstrated ability to understand the changing needs of the Revenue Cycle and utilize technological solutions to improve processes and systems
• Proven ability to handle difficult and stressful situations with professional composure
• Demonstrated ability to work in an environment of ever-changing priorities
• Proven ability to effectively multi-task and meet deadlines
• Demonstrated ability to take direction and constructive criticism and apply them to daily tasks

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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