Conference Service Manager (Temp)

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Carolina Housing is committed to providing convenient housing that is secure, inclusive, and supportive. Students create a home in our on-campus communities, build life-long friendships and develop skills for their current and futures successes as they journey through their Carolina experience. In support of this mission, the department provides a comprehensive campus housing operation for approximately 10,000 residents including business services, residence life and education, family housing, administrative services, housekeeping, maintenance, human resources, marketing, and information technology. Within these operations, over 500 full-time, part-time, and student staff are responsible for 3.1 million square feet of residential space and an annual auxiliary budget of over $70 million. The department receives no State funding, which makes the operation unique in that it must manage both revenue and expense projections and budgets. The department is also dynamic in that it must continuously adjust to changes in student preferences, demand, rate levels, and a changing landscape of construction and renovation, and enrollment growth. Carolina Housing prides itself on being student-centered, data -driven and dedicated to continuous improvement. To that end, the department is amid implementing its five-year strategic plan and in the process of long-term capital planning that is likely to include renovation and new construction.

The conference and guest operations unit is responsible for organizing and leading the summer conference business that generates $1.0 M - 1.2M in annual revenue. The Conference Service Manager (Temp) works closely with many staff and faculty across the university as well as visitors to our campus. The position's primary responsibility is the support of the planning and execution of all athletic, academic, and other affiliated conferences that utilize housing resources during the summer (May - July). This position, along with seasonal labor, is responsible for ensuring that the client's camp/conference runs smoothly to ensure their ongoing business. The position also liaisons with parking, dining, and classroom reservations to assist in supporting our clients experience on campus. The Conference Service Manager (Temp) will report to the Assistant Director of Conferences & Guest Services.

Specific duties include:
- Administration & Organization.
- Client relations pre-, during, and post-camp/conference.
- Works collaboratively with Facilities, Residential Education, Housekeeping, and Housing Support to provide a seamless summer program.
- Manages workflow processes of all summer conference details and delegates tasks to other staff. - Assists will post-conference billing and financial transactions of group charges.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

- Strong communication and administration skills.
- Demonstrated ability to learn new software quickly.

- Prior work experience in a Higher Education setting.
- Experience working in a diverse setting with high student contact.
- Prior supervision experience.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.