Onboarding Specialist

Your Title: Onboarding Specialist

Job Location: Mexico - Remote | United States - Remote

Our Department: Transportation (Transporeon)

What You Will Do

• Deliver onboarding requests concerning our platforms via ticketing system, phone and/or email.

• Provide training for key users and ensure the continuous support of the users of our systems

• Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.

• Preparing and participating in customer workshops.

• Work closely with the other team members in various departments.

• Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.

• Gather customer information and documentation of all interactions through a ticketing tool.

• Become one of the main contacts for new and existing customers.

• Meet deadlines of customer projects.

• Maintain multiple ticketing queues/mailboxes alongside of other team members.

What Skills & Experience You Should Bring

• Bachelor of Business Administration and/or 2+ years in customer support is desirable

• Spanish language proficiency required

• Solid understanding of how systems interface with other applications

• Proficient in MS Office products, and navigating internet resources.

• Experience with ERP systems will be an asset

• Fast technical comprehension

• Excellent customer focused mentality

• Outstanding communication and interpersonal skills

• Self-motivated and solution-oriented team player

• Organizational skills and initiative

• Ability to multi task and work in a fast pace environment.

• Portuguese language proficiency highly desirable

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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