Data and Member Services Specialist

Description

The Chesapeake Bay Foundation seeks a Data and Member Services Specialist in the Development Department to be based at the Philip Merrill Environmental Center located in Annapolis, MD.

Established in 1966, the Chesapeake Bay Foundation (CBF) is the largest regional nonprofit conservation organization dedicated to saving the Chesapeake Bay, its rivers and streams, and the wildlife that call it home through education, advocacy, litigation, and restoration. Since 2010, CBF has engaged in a focused effort to defend and implement the Chesapeake Clean Water Blueprint, a binding federal and state collaborative agreement aimed at reducing pollution to the science-based, legally-affirmed levels established by the U.S. Environmental Protection Agency (EPA). The Blueprint is expected to be fully implemented by 2025. If the states and the federal government achieve Blueprint goals, the Bay will finally-after decades of failed efforts-be removed from the Clean Water Act's impaired waters list. Successfully implementing the Blueprint depends on a well-informed, engaged, active, and diverse constituency of members, advocates, and volunteers who speak up and take action to save the Bay.

CBF has a staff of approximately 230 employees working in offices in Annapolis, Maryland; Richmond and Virginia Beach, Virginia; Harrisburg, Pennsylvania; and Washington, D.C. as well as 14 field education program locations. Our staff and volunteer corps work throughout the region educating students and adults, advocating for clean water policies, restoring waterways, and litigating when necessary.

CBF's headquarters office in Annapolis, Maryland is the Philip Merrill Environmental Center, the world's first U.S. Green Build Council's LEED platinum building. In 2014, CBF opened the Brock Environmental Center-one of the world's most energy efficient, environmentally smart buildings-in Virginia Beach, Virginia.

CBF has an annual budget of approximately $30 million and is supported by over 200,000 members and e-subscribers. For more information on CBF, please visit cbf.org.

DEPARTMENT DESCRIPTION

Development

The mission of Development is to provide financial resources for CBF to meet its long-term vision of saving the Bay. It establishes and implements strategies to motivate donors to contribute to the organization's programs and projects through two primary areas of activity: development and membership.

CONTEXT OF THE POSITION

The Data Management & Member Services Specialist is responsible for entering and maintaining data in CBF's systems, ensuring data integrity and confidentiality. The Specialist also communicates directly with donors regarding gift or membership questions or issues. Accuracy, timeliness, and high-level service are vital to donor cultivation and stewardship.

Essential functions include:

Enter and maintain data.

• Enter gifts, biographical information, contact information, and other data that allows CBF to provide personalized donor solicitation and communication.
• Verify data to ensure accuracy.
• Proactively update or correct data.
• Scan and file associated documents.
• Act as backup for team members, cross training regularly.
• Train and mentor other members of the team.
• Develop and document new business procedures.
• Collaborate with team members to ensure data consistency.
• Handle sensitive information with confidentiality and integrity.
• Assist with other tasks as required.

Provide exceptional customer service to CBF donors.

• Communicate with donors regarding gift or membership questions or issues.
• Process incoming correspondence (phone, mail, e-mail) from donors and prospects.
• Maintain donor satisfaction by ensuring timely, accurate updates and adjustments to donor information.
• Assist with other tasks as required.

Requirements

• 1 to 3 years of relevant experience, including customer service experience.
• Donor-focused.
• Detail-oriented, organized, and excellent time management skills.
• Experience handling large volumes of data with speed and accuracy.
• Knowledge of relational database systems, specifically Salesforce.
• Excellent verbal and written communication skills.
• Self-motivated, highly productive, and a good team player.
• Knowledge of Microsoft Excel and Microsoft Outlook.