Engagement Manager

We're looking for an Engagement Manager with a strong background in project management, client engagement, and digital transformation-preferably with Department of Defense (DoD), federal agency, or enterprise experience. If you're a veteran or have DoD/federal expertise, your ability to lead, strategize, and execute solutions in structured, high-stakes environments makes you a perfect fit.

This role is about more than managing projects-it's about leading change, solving problems, and ensuring mission success for our clients.

• Support clients in achieving sustained digital accessibility through expert consultation and guidance.
• Manage a portfolio of clients, ensuring responsiveness to each client's needs and maintaining high levels of service.
• Assess client organizations, build strong relationships, and develop effective change management strategies to ensure successful outcomes.
• Utilize creative problem-solving skills to overcome both organizational and technical obstacles, driving rapid and effective change.
• Lead cross-functional teams of subject matter experts to deliver comprehensive solutions.
• Organize and manage projects to ensure timely delivery of high-quality work within budget constraints.
• Communicate and collaborate effectively with clients and internal teams, both in-person and virtually, using strong verbal and written communication skills.
• Take a proactive approach to identifying challenges and offering innovative solutions.
• Stay current with rapidly evolving technologies, tools, and processes in front-end digital development and accessibility, leveraging the full range of Deque's offerings and capabilities.

• Minimum 8 years of project/account management experience, including 5 years in professional services.
• At least 3 years of experience with SaaS product implementations.
• Military, DoD, or Federal Experience a Plus - Veterans and individuals with federal agency experience are strongly encouraged to apply.
• Strong knowledge of agile methodologies, web development technologies, and accessibility standards.
• Excellent communication, organizational, and leadership skills.
• Ability to travel domestically and internationally.
• Bachelor's degree in Engineering or MBA preferred.
• Certifications such as CPACC or PMP are a plus.