Certified Medical Assistant/Customer Service Rep

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Summary:

The Medical Assistant/Customer Service Rep is responsible for assisting in providing quality patient care and may have routine interaction and working relationships with patients, family members, physicians, third party payers and other clinic and hospital team members. This position also performs clinic clerical tasks, such as registering patients, relieving staff members of clerical work and minor administrative and business details by scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records and other assigned clerical duties. This position will provide coverage for individuals who are off for various reasons (eg. Sick, FMLA, and vacation).

Responsibilities:

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a range of clinical services.
• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs orders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize optimization.
• Interviews patients and documents information into EMR scheduling system. Reviews records for accuracy.
• Coordinates follow-up appointments.
• Communicates with patients in a timely and effective manner regarding their care. Notifies patients of results and appointments. Patiently and clearly explains information using cultural competency and active listening.

Other information:

Education Requirements:

• High School Diploma or GED
• Completed Medical Assistant program.

Licensure/Certification Requirements

• Current Medical Assistant Certification (AAMA CMA, AMT RMA, NHA CCMA or NCC NCMA)

Professional Experience Requirements:

• Prior work experience in a clinical setting

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: Nash Transitional Care

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: No