Desktop Engineer

What you will be doing:

This position is directly involved with the operational delivery of technical services within ITS. Desktop Engineers have primary responsibility for delivery of services required to install, configure, monitor, support and manage the Premier systems. The Desktop Engineer possesses an enterprise view and understanding of the systems and technologies in place at Premier, as well as strong technical skills. This person performs operations planning, configuration, and management for complex systems and/or services within Premier. While primarily responsible for hardware and operating system components, this person possesses a higher-level understanding of the business environment and the business applications running on the systems being managed, and leverages that knowledge to achieve operational efficiencies, including recommending improvement opportunities.

Key Responsibilities

Responsibility #1- 75%

• Performs installation, configuration, maintenance, and upgrade activities for PC systems

• Troubleshoots and repairs PC system failures or problems

• Participates as a technical resource in cross-team troubleshooting efforts

Responsibility #2 - 10%

• Participate in the evaluation, selection and installation of new hardware products and operating system versions

Responsibility #3 - 5%

• Creates supportable documents pertaining to system builds and configuration

• Ensures that documentation is kept up to date and reflects all changes

Responsibility #4 - 5%

• Maintains and updates relevant components of the disaster recovery plan, and performs recovery testing as part of an overall disaster recovery planning process

• Participates in disaster recovery testing and the updating/ maintenance of disaster recovery scripts and documentation

Responsibility #5 - 5%

• Schedules and manages system activities to optimize hardware/software availability and utilization

Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

• Experience doing computer support on a laptop, desktop, mobile device in a corporate level environment

• Knowledge of imaging and deployment

• Problem Resolution

Experience:

• Solid understanding of target operating system (i.e. Windows, Mac); Resource Management

• Knowledgeable about all aspects of Engineering (configuration of systems, installation)

Education:

Bachelor's Degree

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Qualified full and part time regular employees also receive access to the following benefits:

* Health, dental, vision, life and disability insurance
* 401k retirement program
* Paid time off
* Participation in Premier's employee incentive plans
* Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, and 2022 and 49th Healthiest Employer in America (2022)
• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row
• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
  

Employees receive:

• Perks and discounts
• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier's Privacy Policy.