New

Service Manager II

EnerSys
United States, Arizona, Phoenix
Feb 12, 2025
EnerSysis an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm. This position will report to our EnerSys Energy Systems business, which servesthe telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks. EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwideheadquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Job Purpose Develop, implement and realize the sales/service and/or business plan and develop, structure and manager the assigned area/unit with in the overall business strategy, in order to realize commercial and business objectives. Essential Duties and Responsibilities Oversee and direct all service, distribution, and shop operations for the service locations in the area of responsibility Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services; make joint calls with sales, field service, and management to promote service at Dealers and end-users Develop plans for efficient use of materials, equipment, and employees Review and analyze all management reports including full Profit and Loss responsibility, take corrective action as necessary Review production costs and product quality and modifies production and inventory control programs to maintain and enhance profitable operations of the service center Travel to customer sites; Travel could be extensive Exercising discretion and independent judgment when dealing with critical matters within the organization Ensure that a strong customer service focus is maintained in the division for all client communications and that all opportunities are maximized. Assist in warranty claims issueThis position may have supervisory responsibilities Qualifications Minimum Qualifications An Associate’s degree or equivalent from a technical school or industry-related experience A minimum of three years in industrial service or a combination of experience and education Previous supervisory experience Basic computer skills using Microsoft Office Basic Math skills General Job Requirements Generic Must be able to frequently bend; twist; reach; stoop; kneel or crouch. Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee. Must be able to stand for long periods of time Must be able to differentiate colors. Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times. This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety. Exposure to; electromagnetic fields of varying intensity and or frequency Risk of electrical shock. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled Know Your Rights Know Your Rights (Spanish) EEO is the Law Supplement Pay Transparency Nondiscrimination