Remote New

Manager I, IT Systems Administration

Pinterest
relocation assistance
United States
Feb 10, 2025
About Pinterest: Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love.In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helpingPinnersmake their lives better in the positive corner of the internet. Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences. Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more. We are seeking a highly passionate Engineering Services Manager to lead a team in developing and implementing operational support standards across our organization. The ideal candidate will have a strong technical background, experience in team management, and a passion for process optimization. This role will involve both strategic leadership and hands-on operational work to ensure efficient and scalable support services. This is an exciting opportunity to shape the future of our engineering support services and make a significant impact on our organization's efficiency and scalability. What you'll do: Lead, manage and mentor a team of System Administration professionals to build operational capabilities and processes within the IT Engineering organization. Develop and implement best practices and standards across IT Engineering teams to increase efficiency and streamline operational support across multiple engineering teams. Manage the consolidation of alerting, monitoring, maintenance, and support processes to scale and enforce consistency across teams. Coordinate with the team and stakeholders to build standard operating procedures. Ensure the team remains effective and excel at supporting IT systems. Keep stakeholders and engineering teams accountable for delivering systems that can be properly supported. Analyze and refine support and maintenance processes to improve efficiency, reduce turnaround times, and enhance the overall experience for Pinployees. Implement automation and self-service options where possible to streamline operations. Use a data driven approach and key performance indicators to identify areas of improvement. What we're looking for: 5+ years experience service management or a related field, with at least 2 years in a leadership role or similar experience. Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field; advanced degree preferred. Strong understanding of technical infrastructure, systems, and tools used in an IT Engineering environment. Proficiency in a wide variety of servers, applications, or SaaS services, with the ability to rapidly adapt and master emerging technologies. Proven track record of organizational, leadership and project management skills, with the ability to direct multiple priorities. Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications. Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization. Ability to manage through ambiguity, build alignment, and create buy-in with cross-functional teams. Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country. #LI-REMOTE #LI-DM57 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $97,104 — $199,920 USD Our Commitment to Diversity: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please completethis formfor support.