Lead UX Researcher

Lead User Experience Research

Role Summary

Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.

About the Team

The UX Team is undergoing an exciting transformation in the ways we work and our team structure. We now have a spot in the C-suit and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers. Our CEO recently shared in an employee Town Hall that "Our Job #1 is improving the customer experience and our Job #2 is innovation." The UX Research team is leading the way to help our company achieve this mission. Our work focuses on a large portfolio of cloud-based, data-driven applications for working professionals in Legal, Tax, and Global Trade markets and gross over $5B annually. We take great pride in our work and love the challenge of turning complex problems and constraints into simple solutions that meet our users' needs. We work in an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation are welcomed and encouraged.

About the Role

As a Lead UX Researcher, you will be responsible for creating, executing, and managing UX Research roadmaps for large scale product initiatives. You will facilitate collaboration between stakeholders from Product, Technology, and UX, ensuring that everyone's work is informed by customer research. You will execute a combination of large, foundational studies as well as lean, impactful studies. You will mentor and guide research of individuals assigned to your projects. You will translate research insights into actionable recommendations that directly address business needs.

Specific responsibilities include:

• Collaborate with senior stakeholders to understand business opportunities and identify and prioritize projects and roadmap for the UX research team.
• Guide researchers on the design and execution of qualitative and quantitative studies.
• Review and provide feedback on research project plans and deliverables.
• Conduct research using a wide variety of UX methodologies
• Collect, analyze, and synthesize data from multiple sources, including the team's current and prior research and business intelligence data, to understand users' behavior and provide actionable guidance to product teams.
• Share research insights and recommendations to cross-functional partners in creative and compelling way that facilitates action
• Set goals, measure the success of research projects, and implement ways to continually improve.
• Contribute to, refine, and promote department UX research standards and practices
• Apply frameworks to elevate the role of research in product development process
• Create a collaborative and engaging environment with cross-functional partners to increase engagement for research activities
• Build awareness of our UX Research team and customers insights learned via blogs, newsletters, speaking engagements, etc.

About You

You are a fit for the role of Lead User Experience Researcher if you have:

• Masters preferred in a field such as Cognitive Psychology, Human-Computer Interaction, Human Factors, Engineering Psychology, Computer Science, Technical Communication, or Information Design, or equivalent experience
• 10+ years of UX research experience or 12+ years of experience in lieu of degree.
• A track record of delivering research that influenced product and design strategy and execution.
• Strong qualitative research skills across a variety of methodologies.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills with the ability to communicate effectively with all stakeholders, customers and team members.
• Experience working on enterprise software solutions and/or complex business solutions.
• Experience conducting research throughout an Agile development process.
• Ability to work independently, manage multiple concurrent projects and deliver high quality work on time.
• Ability to scope research projects and determine appropriate methods.
• Experience using research tools such as UserZoom.

Accessibility research knowledge and experience

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.